Jay Dever
Homestead,PA
Summary
I have professional communication skills working with people ranging from customers to suppliers, I have experience in customer and employee relations and conflict resolution experience. On top of that I have good computer skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager
Vicco Inc
03.2007 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Cleaning and creating products for customers, and making sure customers are satified.
Education
High School Diploma -
Wilson Christian Academy
West Mifflin, PA05.2014
Skills
- Strategic Planning
- Operations Management
- Expense Tracking
- Business Administration
- Performance Management
- Policy Implementation
- Staff Development
- Workforce Management
- Customer Relationship Management (CRM)
- Verbal and Written Communication
- Team Leadership
- Time Management
- Sales Techniques
- Brand Management
- Conflict Resolution
- Effective Communication
- Customer Relationship Management
- Customer Service
- Emergency Response
- Problem Solving
- Computer Skills
- Decision-Making
- Problem Resolution
- Good Judgment
- MS Office
Certification
- [Area of certification], Google
Timeline
Manager
Vicco Inc
03.2007 - Current
High School Diploma -
Wilson Christian Academy
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