Jay Dhillon
San Jose
Summary
As a dedicated security professional with over a decade of experience in high-profile and demanding environments, I am passionate about safety, teamwork, and the pursuit of operational excellence. I excel in offering practical and innovative solutions to respond to rising challenges whilst ensuring I provide the utmost levels of team and client satisfaction. With strong interpersonal skills, I am adept at fostering team cohesion, nurturing high team morale, and ensuring client satisfaction through effective communication and leadership to exceed expectations.
Overview
12
12
years of professional experience
Work History
Securitas Security Services USA
Securitas Security Services USA
08.2013 - 03.2025
Security Supervisor & SOC Operator (All Shifts)
Washington Hospital Healthcare System
04.2022 - 03.2025
- Operations & Compliance: Mastered shift protocols of 15 posts, each with specific nuance per shift, managed scheduling, call-offs, and overtime needs. Ensured post order adherence and compliance
- Client & Management Relations: Maintained daily communication with the Operations Manager and weekly meetings with the Account Manager to propose improvements and ensure team and site operations ran smoothly and aligned with expectations
- Reporting & Documentation: Generated detailed and comprehensive reports on all hospital incidents, ranging from minor occurrences to major events
- Investigations: Conducted incident investigations of all kinds, documenting findings, and reporting findings to upper management
- Authority Liaison: Served as a liaison with law enforcement agencies and fire, curating video evidence, accounts, and detailed reports for authority intervention responses
- Hiring: Assisted management in refining hiring processes by developing targeted interview questions, onboarding new hires, and providing feedback to management to tailor training for each individual hire
- Incident Preparedness: Conducted weekly fire drills and ensured staff proficiency in emergency and natural disaster protocols. (RACE & PASS)
- Disciplinary Oversight: Issued disciplinary counseling forms for various performance issues whilst fostering a respectful and constructive environment that encouraged growth from mistakes
ED Trauma Center Specialist (AVADE Trained)
Washington Hospital Healthcare System
08.2019 - 03.2025
- Key Role in the ER: Hand-picked by client & management to serve the hospital's highest sensitivity and high-risk area. Responsible for ensuring the safety of patients under legal 5150 psychiatric holds, preventing those deemed a danger to themselves or others from leaving the hospital or causing harm
- Crisis Response & Conflict Resolution: De-escalated tense situations, assisted patients through any available means, and handled emergency incidents and patient crises effectively
- Emergency Readiness: First point of contact to emergent situations, identifying urgent medical needs and alerting staff for rapid patient care
- Support for Nursing Staff: Assisted in patient care tasks, easing nursing staff burden, improving patient satisfaction and general department workflow
- Security & Safety Enforcement: Ensured a secure environment in the hospital’s highest-risk department, safeguarding staff and patrons from disruptive or aggressive individuals.
Lead Trainer
Washington Hospital Healthcare System
05.2022 - 03.2025
- New Hire Training: Trained employees spanning all shifts, particularly in critical areas
- Protocol Refinement: Revised post orders for clarity and efficiency, improving knowledge retention and understanding
- Policy Integrity: Ensured orders were current and up to date
- Continual Improvement: Conducted audits and follow-up training to bolster critical skills, minimize knowledge gaps, and improve uniformity of team knowledge
Security Officer
Washington Hospital Healthcare System
07.2018 - 03.2025
- Vigilance: Monitored site campus, managed access control, and utilized a multitude of security systems (cameras, sensors, software) to ensure security of site
- Customer Service: Provided professional, warm and welcoming service at hospital entrances, ensuring a positive customer service experience in a fast-paced landscape.
Flex Security Officer (Branch)
Securitas Security Services USA
08.2013 - 07.2018
- Flexibility: Gained diverse experience as a flex security officer across many dozens of our highest-profile tech sector client sites, familiarizing myself with a multitude of campuses, personnel, and their protocols
- Protective Service: Conducted regular foot and vehicle patrols to ensure site security, monitored for potential hazards and irregularities.
Education
Bachelor of Science - Marketing
San Jose State University
San Jose, CA12.2014
Skills
Professional Demeanor & Customer Service
Strong Verbal & Written Communication
Team Collaboration & Leadership
Incident Reporting & Compliance
Technical Troubleshooting & System Maintenance
Training & Staff Development
Client & Team relationship management
Problem-solving
Attention to detail
Active listening
Certifications & Awards
AVADE – Personal Safety Training, Inc., January 2025
Active Guard Card (California, Expiry 8/25)
Washington Hopsital Outstanding Conduct Award – September 2022
Washington Hospital Oustanding Conduct Award – December 2022
Timeline
Lead Trainer
Washington Hospital Healthcare System
05.2022 - 03.2025
Security Supervisor & SOC Operator (All Shifts)
Washington Hospital Healthcare System
04.2022 - 03.2025
ED Trauma Center Specialist (AVADE Trained)
Washington Hospital Healthcare System
08.2019 - 03.2025
Security Officer
Washington Hospital Healthcare System
07.2018 - 03.2025
Securitas Security Services USA
Securitas Security Services USA
08.2013 - 03.2025
Flex Security Officer (Branch)
Securitas Security Services USA
08.2013 - 07.2018
Bachelor of Science - Marketing
San Jose State University
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