Summary
Overview
Skills
Work History
Timeline
Affiliations
M. Jay Donnelly

M. Jay Donnelly

Healthcare Staffing
Fort Lauderdale,FL

Summary

A highly successful professional with a decade of excellence in customer service, healthcare administration, and leadership. Thrives in dynamic environments, expertly managing high-volume calls and effortlessly multitasking while providing top-tier support to members and providers. Possesses a one-of-a-kind skill set cultivated across diverse industries, fostering an inovative approach to tackling complex problems and crafting groundbreaking solutions. Proficient in quality assurance, compliance management, and fostering strong, enduring relationships. Demonstrates exceptional adaptability, excelling both independently and collaboratively. Renowned for meticulous attention to detail coupled with an unwavering commitment to excellence. Eager to apply my skill set in a forward-thinking healthcare organization to spearhead transformative change in the industry.

Overview

12
12

Years Healthcare Staffing

7
7

Years Credentialing And Compliance

6
6

Years Delivery Driver

5
5

Years Union Leadership

20
20

Years Managament And Leadership

Skills

  • GPS Navigation
  • Commercial driving
  • Load Balancing
  • Safe Driving Record
  • Route Management
  • Client Relationship Management
  • Familiarity with DOT regulations
  • Pre-Trip and Post-Trip Inspections
  • Loading and unloading
  • Route Planning
  • Delivery Scheduling
  • Shipping and packaging
  • Logistics knowledge
  • Teamwork and Collaboration
  • Valid Driver's License
  • Managing Operations and Efficiency
  • Lead Generation
  • Staff Management
  • Professionalism
  • Business Planning
  • Staff Training
  • Hiring and Training
  • Team Leadership
  • Team building
  • Task Delegation
  • Financial Management
  • Employee Coaching and Mentoring
  • Contract Negotiation
  • Negotiation and Conflict Resolution
  • Human Resources Management
  • Work Planning and Prioritization
  • Schedule Management
  • GPS Navigation
  • Organizational Skills
  • Interpersonal Relations
  • Background Checks
  • Customer Relationship Management
  • Regulatory knowledge
  • Documentation And Reporting
  • Performance Tracking and Evaluation
  • Improvement Recommendations
  • Quality Assurance
  • Call Monitoring
  • Project Coordination
  • Accreditation standards
  • Data privacy
  • Accurate record keeping
  • Healthcare Industry Knowledge
  • Compliance Monitoring
  • License Verification
  • Safety Compliance
  • SOP Development
  • Conflict Management
  • Database Management
  • Policy Development
  • Leadership Techniques
  • Time management abilities
  • Relationship Building
  • Time Management
  • Operations Management
  • Licensing Regulations
  • Medical Terminology
  • Medical terminology understanding
  • Account Management
  • HIPAA Compliance
  • Patient confidentiality
  • HIPAA Regulations
  • Meeting Coordination
  • Customer Relationship Management (CRM)
  • Attention to Detail
  • Workforce Management
  • Technical Proficiency
  • Sales management
  • Onboarding and Orientation
  • Staff Training and Development
  • Supervision and leadership
  • Good Telephone Etiquette

Work History

Delivery Driver

UPS
Miami Gardens, FL
10.2018 - 02.2024
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety
  • Worked effectively in fast-paced environments, completing 150+ deliveries daily
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.

Union Steward

UPS/Teamsters Local 769
Miami Gardens, FL
11.2019 - 02.2024
  • Provided guidance to fellow stewards in handling challenging situations or navigating difficult decisions within their roles as representatives of their peers
  • Proven ability to develop and implement creative solutions to complex problems
  • Facilitated open communication channels between union leadership, membership, and management teams to ensure transparency in decision-making processes
  • Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.

Quality Assurance Specialist

Ardor Health Solutions
Coral Springs, FL
07.2018 - 09.2018
  • Conducted and verified pre-employment requirements for employees including drug screens, background checks, and collection of job-related certifications and Medical documents
  • Provided exceptional customer service to facilities, candidates, and internal staff increasing customer and employee retention
  • Managed high volume of inbound and outbound calls often exceeding 80 per day, demonstrating excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Maintained confidential employee and company information in compliance with company policies and HIPAA regulatory requirements.

Credentials Compliance Manager

Nightingale Nurses
Boca Raton, FL
07.2010 - 09.2017
  • Established credentialing department within company, developing processes and building from ground up.
  • Trained team and designed daily workflow for department, including all aspects of medical credentialing, licensing, and regulatory compliance
  • Efficiently executed comprehensive range of compliance management tasks, handling high volume of inbound and outbound calls that often surpassed 100 per day.
  • Developed relationships with licensing boards and regulatory agencies, facilitating prompt resolution of issues.

Account Manager/Staffing Manager

Nightingale Nurses
Boca Raton, FL
07.2010 - 03.2011
  • Developed outstanding relationships with clients, worked with internal recruiting team to fill open positions, reviewed final contracts with RNs, ensuring legal and financial compliance
  • Reverse marketed exceptional clinic employees to gain new business
  • Performed sourcing, interviewing, negotiations and hiring through combination of inbound and outbound calls often exceeding 100 calls per day
  • Enhanced client satisfaction and retention through consistent delivery of high-quality candidates for open positions.

Timeline

Union Steward - UPS/Teamsters Local 769
11.2019 - 02.2024
Delivery Driver - UPS
10.2018 - 02.2024
Quality Assurance Specialist - Ardor Health Solutions
07.2018 - 09.2018
Credentials Compliance Manager - Nightingale Nurses
07.2010 - 09.2017
Account Manager/Staffing Manager - Nightingale Nurses
07.2010 - 03.2011

Affiliations

  • Veteran US Navy
  • International Brotherhood Of Teamsters

Similar Profiles

CREATE PROFILE
M. Jay DonnellyHealthcare Staffing