Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Jay Dunn

Jay Dunn

Denton,MD

Summary

General Manager bringing strengths in sales, service and team leadership demonstrated by 11-year career history in retail environments. Accomplished Manager with 11-year track record of success encompassing problem resolution, business development and customer relations. Thrive in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Retail Store Manager

Johnston and Murphy
Queenstown, MD
01/ - 07.2018
  • Ensured that each guest's experience was world class.
  • Trained new employees on proper protocols and customer service standards.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Strategically scheduled team members to maintain optimal staffing levels at all times.
  • Worked with the management team to implement the proper division of responsibilities.
  • Contributed to team success by exceeding team sales goals by 10%.

Assistant Store Manager

Calvin Klein Inc.
Queenstown, MD
03/ - 01.2014
  • Followed merchandising guidelines to present visually appealing displays.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Communicated clear expectations and goals to each team member.
  • Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
  • Supervised and directed all merchandise and shipment processing.

General Manager

Wilson's Leather
Ocean City, Maryland
11.2007 - 03.2010
  • Maximized category turnover through proactive management strategies.
  • Incorporated suggested changes to layouts and promotions to drive sales.
  • Ensured that each guest's experience was positive, memorable and consistent.
  • Cultivated and strengthened lasting client relationships.
  • Trained, coached and mentored staff to ensure smooth adoption of new program.
  • Generated and developed leads to acquire new clients.

Education

Bachelor of Science - Chemistry

Syracuse University
Syracuse, NY
1994

Skills

  • Team leadership
  • Strong multi-tasking
  • Meticulously detail-oriented
  • Decision-making skill
  • Dependable and reliable
  • Excellent communication skills
  • Training and development

Certification

Certified Medical Technician

CPR and First Aid Cetified

Timeline

Retail Store Manager

Johnston and Murphy
01/ - 07.2018

Assistant Store Manager

Calvin Klein Inc.
03/ - 01.2014

General Manager

Wilson's Leather
11.2007 - 03.2010

Bachelor of Science - Chemistry

Syracuse University

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