Jay Garner
Virginia Beach,VA
Summary
Resume Summary:
District Manager with 12 years of experience in the restaurant industry, with a strong focus on Training & Development, operational excellence, and team leadership. Expertise in managing multiple locations while driving profitability and enhancing customer satisfaction. Skilled in designing and implementing training programs that improve employee performance, boost retention, and foster leadership growth. Adept at optimizing operations, controlling costs, and maintaining high standards of food quality and safety. Known for building and leading high-performing teams, creating a positive work culture, and ensuring alignment with company goals and values.
Overview
17
17
years of professional experience
1
1
Certification
Work History
District Manager
Delight Restaurant Group (Wendy's)
01.2022 - Current
- Directed all staffing decisions, including hiring, training, and performance evaluations
- Fostered strong relationships with landlords, DBE partners, and vendors to support business objectives
- Oversaw the operations of 6-8 high-volume restaurants, generating $2.5 million in annual revenue per location
- Implemented strategies to exceed sales targets and improve customer service metrics, achieving a district-wide 11.7% increase in comp sales
- Managed financials, including budgeting, P&L reviews, and cost control measures, resulting in a reduction of operating expenses by 1.2%
District Manager
Meritage Hospitality Wendy’s
06.2019 - 01.2022
- Assisted in all new restaurant openings in the Richmond market & Led training programs, improving employee retention by 22%
- 4 out of 8 locations were certified WeU Training Location by Wendys Company
- Provided additional training to all employees to enable them to effectively execute at different roles
- Analyzed reports to maximize productivity of cross-functional teams
- Continue to Increase sales vs LY and decreased operating costs 1.7% by cutting expenses, overtime, food purchasing and payroll
Multi-Unit Manager
Paul Bakery
04.2018 - 06.2019
- Implements marketing strategies to drive increased sales with minimal impact on labor budgeting
- Reduced turnover by 25% by developing employee training plans and incentive programs
- Identifying & initiating new systems that streamline operations & increase productivity
- Leads management team in developing solutions to improve quality of dining services
District Manager
Coffee & Bagel Brands (Einstein Bagels)
04.2017 - 04.2018
- Maintained constant communication within assigned district with client involving catering & training events
- Accomplished subsidiary objectives by establishing plans, budgets, & results measurements
- Supervised daily operations across 9 units, ensuring high standards in service and product quality
- Reviewed weekly PNL coaching team members as well as other members of the management team on ways to reduce food cost
TSM/District Manager
Wendy’s (Manna, Inc. / Bridgeman Foods / WMilCo, LLC / DavCo)
05.2008 - 04.2017
- Highest VOC (Voice Of Customer) Overall Satisfaction of 82% from 2011-2013 back to back years
- Highest Late Night sales increase Year Of Year 2012-2013 across 7 locations
- Managed different areas of restaurant operations throughout the district such as customer relations, vendors’ relations, & inventory control
- Assisted with opening multiple restaurant within the organization across the country
Education
Bachelor of Science - Business Management
Old Dominion University
Norfolk, VA01-2019
Associate of Science -
College Of Southern Maryland
La Plata, MD01-2012
High School Diploma -
Patuxent High School
Skills
- Staff Leadership & Development: Extensive experience managing diverse teams, mentoring leaders, and ensuring consistent execution across multiple units
- Financial & Budget Management: Proficient in P&L analysis, budgeting, cost control, and implementing strategies to drive profitability and reduce expenses
- Vendor Management: Skilled in building and maintaining relationships with landlords, unions, and business partners to support operational success and compliance
- Operational Excellence: Demonstrated ability to improve operational standards, optimize product availability, and manage equipment maintenance effectively
- Technology & Systems Proficiency: Expertise in industry tools such as MIV, CrunchTime, Kronos, RTI, Aloha, and other relevant systems to enhance efficiency and decision-making
Additionaltrainingcertifications
- Serve Safe Certified, 2024-2029
- Situational Leadership training
Certification
ServSafe (Proctor)
- Certified to proctor ServSafe exams and ensure adherence to food safety standards.
Human Resource Management & Compliance Training
- Training on employee relations, labor laws, and effective recruitment and retention strategies.
- Situational Leadership Training
Timeline
District Manager
Delight Restaurant Group (Wendy's)
01.2022 - Current
District Manager
Meritage Hospitality Wendy’s
06.2019 - 01.2022
Multi-Unit Manager
Paul Bakery
04.2018 - 06.2019
District Manager
Coffee & Bagel Brands (Einstein Bagels)
04.2017 - 04.2018
TSM/District Manager
Wendy’s (Manna, Inc. / Bridgeman Foods / WMilCo, LLC / DavCo)
05.2008 - 04.2017
ServSafe (Proctor)
- Certified to proctor ServSafe exams and ensure adherence to food safety standards.
Human Resource Management & Compliance Training
- Training on employee relations, labor laws, and effective recruitment and retention strategies.
- Situational Leadership Training
Bachelor of Science - Business Management
Old Dominion University
Associate of Science -
College Of Southern Maryland
High School Diploma -
Patuxent High School
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