Jay Glover
Charlottesville,VA
Summary
Talented Mortgage Loan Officer with proven track record of providing financial services to clients while managing complex loan transactions. Possesses deep understanding of credit analysis, loan origination and closing. Offers great time management and task prioritization skills.
Overview
16
16
years of professional experience
Work History
Mortgage Loan Officer
Member Advantage Mortgage
09.2023 - Current
- Worked with underwriters to fix application problems and resolve issues.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Checked loan documents for accuracy prior to closing.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Explained different types of loans pertaining to client situations.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
Mortgage loan officer/Retail banker II
Old dominion National Bank
01.2023 - 07.2023
- Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Developed and maintained relationships with customers, lenders and other third parties.
Mortgage Loan Originator
First Heritage Mortgage
04.2022 - 11.2022
- Worked under one of the top originators in the company.
- Handled Stanley Martin loans from application till closing.
- Prequalified borrowers and found solutions for borrowers who didn’t qualify at the present time.
- Interviewed applicants to assess loan requirements before suggesting offers.
- Explained different types of loans pertaining to client situations.
- Worked with underwriters to fix application problems and resolve issues.
- Collected information from banks, institutions and employers to assess applicant eligibility.
- Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Assisted customers with completing loan applications and other paperwork.
Mortgage Loan Officer
UVA Community Credit Union
06.2021 - 04.2022
- Assisted borrowers with all aspects of mortgage process through closing.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Explained different types of loans pertaining to client situations.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
Teller III/MSRII
UVA Community Credit Union
03.2019 - 06.2021
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Maintained friendly and professional customer interactions.
Branch Banker IV
Branch Banking and Trust
03.2017 - 05.2018
- Opened new accounts and made changes to existing accounts.
- Investigated and resolved account issues by offering applicable options to customers.
- Supported tellers by processing transactions involving money orders, cashiers checks and payments.
- Identified customer desires and goals through needs-based sales tactics.
- Presented products and services to customers using in-depth knowledge to answer questions.
- Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
- Counted currency, coins and checks in cash drawer, night depository and ATM.
- Collected cash and checks for deposit or processed withdrawals by examining checks for endorsements, verifying amounts, inputting into computer systems and printing receipts.
Financial Services Advisor
Union Bank and Trust
11.2013 - 03.2017
- Identified, marketed and recommended bank products and services to achieve individual sales.
- Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
- Engaged customers in needs-based conversations to identify opportunities and address banking plans and credit card needs.
- Probed to understand customer banking and credit card needs to integrate marketing promotions and programs into conversations and offer strategic advice.
- Reached out, generated appointments and built new relationships to grow business.
Customer Services Specialist
SunTrust Bank
08.2012 - 11.2013
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
Warehouse Manager
Mincer’s UVA Sportswear
01.2008 - 08.2012
- Trained all new employees, kept a vast knowledge of products, delegated tasks to employees on a daily basis, assisted customers with purchases, managed a group of 8-10 employees with daily tasks.
Education
Piedmont Virginia Community College
Charlottesville, VA06.2001
Skills
- Licensed Mortgage Loan Originator
- Financial Analysis
- Residential Mortgage Lending Regulations
- Document Analysis
- Sales Expertise
- Interpersonal Skills
- Time Management
- Problem Solving
- Goal Oriented
- Loan Origination
- Organizational Skills
- Data Interpretation
Timeline
Mortgage Loan Officer
Member Advantage Mortgage
09.2023 - Current
Mortgage loan officer/Retail banker II
Old dominion National Bank
01.2023 - 07.2023
Mortgage Loan Originator
First Heritage Mortgage
04.2022 - 11.2022
Mortgage Loan Officer
UVA Community Credit Union
06.2021 - 04.2022
Teller III/MSRII
UVA Community Credit Union
03.2019 - 06.2021
Branch Banker IV
Branch Banking and Trust
03.2017 - 05.2018
Financial Services Advisor
Union Bank and Trust
11.2013 - 03.2017
Customer Services Specialist
SunTrust Bank
08.2012 - 11.2013
Warehouse Manager
Mincer’s UVA Sportswear
01.2008 - 08.2012
Piedmont Virginia Community College
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