Hi, I’m
Jay Gonzales
Trinidad,CO
Summary
Experienced Restaurant Owner with extensive experience in all aspects of running successful restaurants. Good verbal and written communication, conflict management and organizational abilities. Driven individual with proven history of maximizing productivity and revenue.
Overview
16
years of professional experience
Work History
Las Animas Grill Trinidad, CO
Owner/Operator Manager
10.2017 - Current
Job overview
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Oversaw product development initiatives from concept through completion stages.
- Ensured compliance with local health department regulations regarding food safety standards.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Gary Lee's Motor pub and grubDenver, CO
Bartender
11.2014 - 12.2016
Job overview
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Organized and maintained inventory levels by reordering merchandise when necessary.
- Developed weekly work schedules for keyholders based on customer traffic patterns.
- Monitored cash register transactions to verify accuracy of funds received and change given out.
- Resolved customer complaints in a professional manner while upholding company policy.
- Performed opening and closing duties such as counting money, checking registers for accuracy, setting alarms and locking doors.
Sushi HaiDenver, CO
General Manager
02.2011 - 04.2014
Job overview
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Ensured compliance with local health department regulations regarding food safety standards.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Patrick Carroll's Irish pubDenver, CO
Assistant General Manager
03.2008 - 11.2011
Job overview
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Developed and implemented effective strategies to maximize sales and profits.
- Identified opportunities for cost savings and operational efficiency improvements.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Monitored inventory levels and placed orders for new stock as needed.
- Analyzed financial data and prepared reports for senior management.
Education
Metro StateDenver, CO
GED
06.2008
Skills
- KPI Management
- Labor Relations
- Regulatory Compliance
- Project Management
- Operations Management
- Program Creation and Implementation
- Financial Planning
- Business Planning
Languages
Spanish
Professional
References
References available upon request.
Timeline
Owner/Operator Manager
Las Animas Grill
10.2017 - Current
Bartender
Gary Lee's Motor pub and grub
11.2014 - 12.2016
General Manager
Sushi Hai
02.2011 - 04.2014
Assistant General Manager
Patrick Carroll's Irish pub
03.2008 - 11.2011
Metro State
GED
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