Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jay Goodman

Baltimore,MD

Summary

Dynamic Behavioral Health Technician with proven expertise in crisis intervention and mental health support, honed at Rite of Passage. Skilled in active listening and conflict de-escalation, I excel in creating safe, supportive environments, significantly improving patient outcomes. My approach blends empathy with strategic behavior management, fostering both individual and community growth.

Overview

16
16
years of professional experience

Work History

Behavioral Health Technician

Rite of Passage
01.2025 - Current
  • Conducted client rounds to check on residents.
  • Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
  • Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.

Group Home Manager

Changing Directions
07.2009 - 02.2020
  • Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
  • Developed trusting relationships with each resident through empathy-based interactions focusing on trust-building techniques.
  • Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
  • Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
  • Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
  • Mentored and coached staff to improve performance and interactions with residents.
  • Ensured safety and well-being of residents, conducting regular home inspections and coordinating necessary maintenance.
  • Maintained compliance with state regulations, completing detailed documentation for licensing requirements and audits.
  • Assisted residents with basic hygiene and healthcare needs.
  • Mentored new staff members, providing support and guidance in order to foster professional growth and development within their roles.
  • Offered learning opportunities to help residents develop important life skills.
  • Cultivated a positive living environment by organizing social events and outings designed to foster camaraderie among residents.

Lead Residential Advisor

Woodstock Job Corps Center
01.2022 - 03.2025
  • Assisted in organizing recreational activities, enhancing participant engagement.
  • Coordinated schedules for team events, ensuring smooth operations.
  • Improved safety by monitoring equipment usage and reporting issues.
  • Collaborated with staff to ensure smooth implementation processes.
  • Fostered productive and supportive environment for academic and social success.
  • Guided students to integrate into both academic and social communities on campus.
  • Evaluated program effectiveness, recommending changes to improve resident satisfaction levels while adhering to budget constraints.
  • Assisted residents in personal growth and development by offering guidance on academic, career, and interpersonal matters as needed.
  • Improved overall living environment by coordinating social events and fostering a sense of community among residents.
  • Maintained individual records of emergency contacts and administrative support documentation for students.
  • Ensured compliance with housing policies by monitoring resident behavior, issuing warnings when necessary, and escalating serious violations to appropriate authorities.
  • Worked closely with admissions teams to support prospective students'' transition into on-campus housing arrangements during enrollment periods.
  • Facilitated smooth move-in/move-out processes by developing efficient systems for room assignments, key distribution, and paperwork completion.
  • Conducted regular performance evaluations of fellow Residential Advisors, offering constructive feedback for professional growth opportunities within the team structure.
  • Established lasting connections with local businesses to create partnerships that benefited both residents and surrounding community members alike.
  • Mediated conflict to provide safe and secure environment through policy enforcement.
  • Collaborated with property management to ensure all units met quality standards and addressed repair needs proactively.
  • Increased safety and security within residential facilities through regular inspections and maintenance tasks.
  • Reduced turnover rates with timely conflict resolution strategies and mediation efforts in tense situations.

Education

GED - All Major

Red Rock Job Corps
Lopez, PA
09.1994

Skills

  • Active listening
  • Conflict de-escalation
  • Documentation skills
  • De-escalation strategies
  • Mental health support
  • Conflict resolution
  • Crisis handling
  • Group facilitation
  • Progress monitoring
  • Crisis intervention
  • Self-care practices
  • Emergency response
  • Incident reporting
  • Safety management
  • Activity monitoring
  • Behavioral management
  • Skill-building exercises
  • Individualized care planning
  • Time management
  • Multitasking and organization
  • Positive reinforcement
  • Behavioral control
  • Empathy and compassion
  • Walking rounds
  • Activities of daily living management
  • Relationship building
  • Social skills development
  • Behavior intervention plans
  • Applied behavior analysis

Timeline

Behavioral Health Technician

Rite of Passage
01.2025 - Current

Lead Residential Advisor

Woodstock Job Corps Center
01.2022 - 03.2025

Group Home Manager

Changing Directions
07.2009 - 02.2020

GED - All Major

Red Rock Job Corps

Similar Profiles

CREATE PROFILE
Jay Goodman