Jay Gorman
Bellingham,WA
Summary
Dynamic consultant with a proven track record at Gorman Consulting LLC, excelling in workflow improvement and client relationship management. Achieved consistent sales growth through strategic process optimization and effective team leadership. Recognized for enhancing customer satisfaction and fostering long-term partnerships, driving significant business expansion and loyalty.
Hardworking employee enthusiastic about learning Heavy Duty Truck field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
21
21
years of professional experience
Work History
Consultant
Gorman Consulting LLC
03.2018 - 09.2023
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Managed client relationships through regular check-ins and updates on project progress.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maximized customer retention by resolving issues quickly.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Achieved or exceeded company-defined sales quotas.
- Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
District Sales Manager
Accuride Corp
01.2003 - 01.2017
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Delivered timely reports on sales activities to senior leadership for informed decision-making processes.
- Contributed to company growth by identifying new market opportunities for product expansion.
- Enhanced team morale by fostering a positive work environment, recognizing achievements, and promoting professional development opportunities.
- Assessed competitive landscape regularly to adapt strategies accordingly and maintain a leading position in the market.
- Worked diligently with dealers and management teams to forge lasting relationships and assist in solving unique business problems.
- Surpassed business sales targets by devising, deploying, and optimizing [Type] sales strategies.
- Managed change effectively during organizational restructuring or product launches, minimizing disruption on the team''s performance.
- Grew YOY sales [Number]% by consistently meeting and exceeding quotas.
- Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
- Analyzed data trends to monitor performance metrics and develop actionable insights for continuous improvement efforts.
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Negotiated contracts with clients for mutual benefit while maintaining strict adherence to company policies and ethical standards.
- Developed strong partnerships with key clients, ensuring long-term business relationships and repeat sales.
- Led sales meetings to communicate objectives, review progress against goals, and discuss areas for improvement.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
No Degree - Pre-Law
Multnomah Junior College
Portland, OR01-1966
Skills
- Workflow improvement
- Process optimization
- Attention to detail
- Team leadership & development
- Problem-solving
- Analytical thinking
- Process improvement
- Decision-making
- Team collaboration
- Time management
- Client relationships
- Market penetration
- Management coaching
Accomplishments
- Achieved [Result] through effectively helping with sales training and technical training
Timeline
Consultant
Gorman Consulting LLC
03.2018 - 09.2023
District Sales Manager
Accuride Corp
01.2003 - 01.2017
No Degree - Pre-Law
Multnomah Junior College
Presidents Award
Won Presidents award in 2006 for largest sales increase over 2 year sales period.