Jay Gulla
Franklin
Summary
Motivated Criminal Justice student seeking a federal law enforcement position where I can apply experience in security operations, incident response, and conflict de-escalation to support safety and enforce regulations. Committed to professionalism, integrity, and developing a long-term career in law enforcement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Mobile Security Officer
Patriot Place
Foxborough, MA
03.2026 - Current
- Conduct routine patrols to ensure safety
- Respond to incidents including theft and medical emergencies
- De-escalate conflicts and maintain order
- Enforce policies and prepare reports
- Assist emergency responders
- Conducted regular patrols to identify potential security threats and maintain a secure environment.
- Investigated security breaches, documenting findings and recommending improvements to prevent future occurrences.
- Engaged with patrons to foster a safe atmosphere while promoting positive public relations within the facility.
- Developed strong relationships with local law enforcement agencies, enhancing collaboration efforts during critical incidents or investigations.
Supervisor
Franklin Car Wash
Franklin, MA
02.2022 - 02.2026
- Supervised staff and coordinated operations
- Handled conflicts and de-escalated situations
- Provided first aid and emergency support
- Trained employees and enforced procedures
- Monitored premises and equipment
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Supervised daily operations ensuring high standards of cleanliness and customer satisfaction.
- Resolved customer complaints effectively, enhancing overall service experience and loyalty.
Education
High School Diploma -
Franklin High School
Franklin, MACriminal Justice
Bridgewater State University
Bridgewater, MA03-2026
Associate Degree - Criminal Justice
Bunker Hill Community College
Boston, MA03-2026
Skills
- Conflict de-escalation
- Patrol operations
- Incident reporting
- Communication
- Leadership
- Emergency response
- Vehicle inspection
- Perimeter security
- Patrol techniques
- Problem-solving abilities
- Physical fitness
- CCTV operation
Accomplishments
- Supervised team of 20 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved proper de-escalation sills by encountering stressful and aggressive altercations with professionalism
Certification
- Massachusetts Firearms Safety Course (LTC pending)
- CPR Certification (In progress)
- GetBAGGED Exam Score: 82.2%
Languages
English
Native or Bilingual
Timeline
Mobile Security Officer
Patriot Place
03.2026 - Current
Supervisor
Franklin Car Wash
02.2022 - 02.2026
Criminal Justice
Bridgewater State University
Associate Degree - Criminal Justice
Bunker Hill Community College
High School Diploma -
Franklin High School