Jay Gutierrez
Astoria,USA
Summary
Goal-oriented manager dedicated to meeting team performance objectives and achieving set targets. Offering over 10 years of extensive leadership experience in luxury retail. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities. Track record of fostering collaborative environment and meeting organizational objectives. Passion for people and striving to make a diverse and inclusive workplace where everyone feels valued and creating a place of belonging.
Overview
12
12
years of professional experience
Work History
Team Manager
LOUIS VUITTON
07.2019 - Current
- Responsible for the performance of 12 Client Advisors and 1 Team Lead.
- Performance manage team by providing coaching, feedback, and recognition. Focusing on behaviors that impact sales, service, and company KPIs.
- Built a culture of client development and appointment selling through a daily and weekly focus to train client advisors and leaders on quality outreach, discovering a client’s lifestyle, and hosting in store and virtual appointments. This led to an increase in the number of VICs ($100K+) by 25% in 2025, including 4 prestige clients ($100K) for the first time in store’s history. It also increased our appointment share from 5% in 2024 to 15% in 2025.
- Held bi-weekly calls with leadership to discuss service scores and support team lead’s ability to provide client advisors with coaching and feedback. This led to a consistent and streamlined message from leadership around service that helped us achieve strong service scores. Company standard was 4.72 and our strongest period was 4.80.
Store Manager
COACH
11.2013 - 07.2019
- Led daily store operations to ensure optimal customer experience and sales performance.
- Mentored team members on product knowledge, enhancing service quality and staff confidence.
- Implemented visual merchandising strategies to align with brand standards and boost sales.
- Analyzed sales data to identify trends and develop action plans for inventory management.
- Developed scheduling strategies to optimize staffing levels during peak business hours.
Education
Bachelor of Arts - Economics
California State University Long Beach
Long Beach, CA01.2018
Skills
- Influencing skills
- Goal setting
- Good judgment
- Hiring and training
- Performance evaluations
- Strategic planning
- Adaptability and flexibility
- Problem-solving abilities
- Training and development
- Effective communication
- Employee coaching and mentoring
- Floor Management
Languages
Spanish
Native or Bilingual
Timeline
Team Manager
LOUIS VUITTON
07.2019 - Current
Store Manager
COACH
11.2013 - 07.2019
Bachelor of Arts - Economics
California State University Long Beach