Jay Harper

Professional Automotive Service Writer with 6 years of experience working at dealerships, auctions, production and repair shops. Comfortable working in high demand, fast-paced business while providing courteous professional service to new and established customers. Trained and knowledgeable on large variety of automobile makes and models. Experienced Automotive Service Writer with 16 years of experience working in both large and small auto repair shops. Details customer cost estimations with care, professionalism and courtesy. Hardworking Customer Service Representative with 10 years of experience working directly with insurance companies and adjustors. Trained in project and time management with extensive knowledge of CCC, Audatex, WebEst, and Shop Tool, with proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the Automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Dependable Service Writer with multiple years of experience providing job workflow management and operations assistance to the service department. Successful in building strong relationships with vendors and teammates to accomplish excellent and quick service. Professional when communicating unexpected issues and possible solutions to customers.