Summary
Overview
Work History
Education
Skills
Timeline
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Jay Henderson

Los Angelos,CA

Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

24
24
years of professional experience

Work History

Server Trainer

Roscoes
03.2012 - Current
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.

Men's Suit Specialist

Century 21
01.2007 - 01.2008
  • Informed and educated customers about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.

Assistant Manager

Tiger Pawn
06.2000 - 01.2007
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

SAG Actor

SAG-AFTRA
04.2016 - 04.2024
  • Truthfully portrayed a variety of different characters while following guidance and requests from directors for plays, films and commercials.
  • Practiced lines and scenes independently and collaboratively to prepare for performances.
  • Managed time to arrive on set when required to not delay rehearsals and shows.
  • Participated in table reads and rehearsals, ensuring a thorough understanding of scripts and character motivations.

Education

Bachelor of Science - Psychology Teacher Education

Columbia College
Columbia, MO
04.2004

Skills

  • Effective Time Management

  • Exceptional communication

  • Quality Control

  • Staff Monitoring

  • Guest Relations Management

  • Leadership Development

  • Documentation and Recordkeeping

  • Finance

  • Tech- savvy

  • Strong Communication Skills

  • Critical Thinking and Adaptable

  • Relationship Building

  • Property tours and inspections

  • Dispute Handling

  • Payment Collection

Timeline

SAG Actor

SAG-AFTRA
04.2016 - 04.2024

Server Trainer

Roscoes
03.2012 - Current

Men's Suit Specialist

Century 21
01.2007 - 01.2008

Assistant Manager

Tiger Pawn
06.2000 - 01.2007

Bachelor of Science - Psychology Teacher Education

Columbia College

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Jay Henderson