Jay Henderson
San Francisco,CA
Summary
Accomplished professional with extensive experience in billing analysis and a proven track record of delivering accurate financial reports. Demonstrates strong interpersonal communication skills and adaptability in team environments. Detail-oriented with a focus on efficiency and accuracy in all tasks.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Billing Analyst - Contract
Blue Mantis
11.2024 - 08.2025
- Own full cycle billing of Subscription services, Professional Service contracts in NS.
- Invoicing of On Boarding, Product, Licenses and creating subscriptions in NS.
- Monthly billing with Ops Ramp, Service Now, PC Management reports.
- Managed AR In Box and respond in timely manner to internal/external stakeholders.
Billing Analyst - Contract
Intapp
06.2023 - 07.2024
- Facilitate client Cloud & Time based invoicing in Netsuite & Open Air
- Process contract amendments; Credit Memos, Credit Rebills
- Triage AR In Box; client facing point of contact.
- Month End & Year End close
- Professional Services Prebills, Retainers, Service Credits, Fix Fee billing in Open Air ERP system.
Senior Billing Analyst - Contract
Grafana Labs Inc.
09.2022 - 03.2023
- Subscription Enterprise / Cloud billing in Netsuite. Billing Dashboard maintenance.
- Issue monthly PrePaid Spend Usage statements, manual invoices from Burn Reports
- Cash App for ACH/wire payments.
- PO/Sales Order/Billing maintenance with SalesOps
- Client On Boarding-Supplier Registration-Invoice Portal (Ariba/Coupa) Maintenance and Invoicing.
- ZenDesk ticket maintenance & AR In Box Triage.
- Create client profiles/ZAB Subscriptions/Subscription Items in Netsuite
Senior RevOps Analyst - Contract
Zillow Group
11.2021 - 05.2022
- Billing/Cash App/Month End Reconciliation in Zoura
- Reporting-Payment Tracker maintenance
- Liaison with Accounting for close, resolving payment issues
FinOps Analyst-Contract
Cisco-Meraki
02.2020 - 10.2021
- AR Cash App for international distributors in Great Plains
- Collection push for severely aged account balance
- Manual Invoicing for VAT distributors
- Work with Channel Ops & Account Managers for LatAm, Euro, APAC, China resellers
RevOps Team - Audit Review Specialist -Contract
Nevro Corp.
03.2019 - 02.2020
- Review Team of invoices & contracts for audit & SOX compliance, Tax Exemptions.
- Partner with Customer Service Team ensuring accurate client invoicing.
RevOps Team - AR Specialist -Contract
Instacart
05.2018 - 12.2018
- Responsible for managing multiple accounts.
- Own the Cash App process for ACH, checks & create receipts & receivables into Oracle.
- Create retailer invoices utilizing Tableau-invoice calculation, Delivery Log & Marqetta Logs.
FinOps Team - AR Specialist-Contract
Uber Technologies
05.2017 - 05.2018
- Monitor high risk accounts, credit policies to meet external & internal audit requirements.
- Global Wire, ACH, credit card, check cash app & create receipts & receivables into Oracle.
- Process Freight invoices for Global clients, analyze delinquent accounts.
Education
Business Administration - Management
University of Texas At Dallas
Dallas, TX01.1986
Skills
- Order to cash management
- Microsoft 365 proficiency
- Netsuite and Salesforce expertise
- Oracle, Zoura, OpenAir, Great Plains knowledge
- SaaS subscription management
- Invoice processing with Ariba and Coupa
- Month-end reconciliation
- Client interfacing skills
- Collections and accounts receivable management
- Payment processing expertise
- Process efficiency recommendations
- Monthly billing oversight
Certification
Certified Salesforce Trailblazer, 2024
Extracurricular Activities
Chaired Communities Care Team for community involvement
Organized Operations Team devoted to process efficiency
Timeline
Billing Analyst - Contract
Blue Mantis
11.2024 - 08.2025
Billing Analyst - Contract
Intapp
06.2023 - 07.2024
Senior Billing Analyst - Contract
Grafana Labs Inc.
09.2022 - 03.2023
Senior RevOps Analyst - Contract
Zillow Group
11.2021 - 05.2022
FinOps Analyst-Contract
Cisco-Meraki
02.2020 - 10.2021
RevOps Team - Audit Review Specialist -Contract
Nevro Corp.
03.2019 - 02.2020
RevOps Team - AR Specialist -Contract
Instacart
05.2018 - 12.2018
FinOps Team - AR Specialist-Contract
Uber Technologies
05.2017 - 05.2018
Business Administration - Management
University of Texas At Dallas