Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jay Henning

Clayton,NC

Summary

Dynamic Territory Manager with a proven track record at AngelTrack, adept in persuasive sales techniques and building key relationships. Excelled in talent acquisition and marketing, leveraging IT and telecom skills to surpass sales goals. Achieved top 25% in BlackBerry sales Nationwide, demonstrating exceptional ability to drive revenue and foster client satisfaction.

Overview

20
20
years of professional experience

Work History

Territory Manager

AngelTrack
Raleigh, NC
04.2024 - Current
  • Developed targeted marketing campaigns on LinkedIn and Facebook, designed to reach specific audiences in the territory.
  • Collaborated with cross-functional teams, such as marketing and training, to achieve organizational goals.
  • Developed and implemented strategies to increase sales in assigned territory.
  • Monitored competitor activities in the region to ensure competitive advantage.
  • Resolved customer complaints promptly and professionally.
  • Provided exceptional after-sales support to ensure high levels of customer satisfaction.
  • Participated in trade shows and industry events to represent the company and gather market insights.
  • Created sales opportunities through cold-calling and other promotional activities.
  • Developed solid connections with clients to promote our SaaS product.

Caregiver

For Sick Family Member
05.2023 - 12.2023

Hybrid Recruiter

CM Access
03.2022 - 05.2023
  • Explained job duties, compensation and benefits to potential candidates.
  • Managed candidate activity within Bullhorn Applicant Tracking System (ATS).
  • Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
  • Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
  • Advertised and promoted open positions using social media and digital marketing procedures.
  • Read, analyzed, and interpreted various internal and external documents and reports.
  • Gathered and analyzed information on recruitment challenges or procedures.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Sr. Talent Acquisition Lead/Director of Business Development

Provident Research, Inc
Rockville, MD
06.2020 - 03.2022
  • Performed full-cycle technical recruiting for small staffing firm.
  • Prospected for new business in Clinical Research and IT-related fields.
  • Interviewed candidates and offered referrals to our large pharmaceutical client.
  • Designed job advertisements for Indeed and LinkedIn.
  • Coached applicants on interview process.
  • Liaised between external hiring managers and Provident HR staff.
  • Analyzed candidate experience and knowledge, determining best fit for open positions.
  • Reviewed referral candidates and contacted qualified individuals to request applications.
  • Created, managed and updated in-house applicant tracking system (ATS).
  • Managed full-cycle recruiting processes for executive-level vacancies.
  • Sourced, qualified and conducted screening interviews with job candidates.
  • Conducted interviews to ensure solid cultural alignment between client and candidate.
  • Proactively identified and solved complex recruitment problems.
  • Provided insight regarding job duties to optimize productivity.
  • Liaised between employees and senior leadership to address inquiries, complete contract processing and foster issue resolution.
  • Developed process improvements and streamlined procedures to efficiently and effectively target and hire appropriate candidates.
  • Identified talent management priorities and goals by collaborating closely with our clients and senior leadership.

Territory Account Manager - Uber for Business

Marketstar Corporation
Ogden, UT
11.2019 - 02.2020
  • Managed a large territory in Raleigh/Durham, NC area.
  • Closed business deals at car dealerships on the Uber for Business Platform.
  • Honed sales process on this new segment of the company.
  • Employed a variety of sales methodologies to persuade even the most disinterested service manager.
  • Presented products and services to meet client business needs.
  • Managed expenses and time to maximize productivity.
  • Tracked calls, results and submitted reports using Salesforce.com (SFDC).
  • Solved routine issues and complex problems impacting sales, billing and service delivery to keep territory operations successful and profitable.
  • Executed paperwork quickly and accurately to progress sales process and avoid customer loss.
  • Implemented business marketing strategies and creative approaches to bring in consistent business and expand territory.
  • Established and maintained more than 4 business accounts.
  • Consulted with customers to gain feedback and address product or service concerns.
  • Conducted cold calls to offer services to potential customers.
  • Benchmark achievements included:
  • Closing four deals in the first month of pilot program.
  • Closing a high-volume dealership that performed over 100 repair orders per day.

Caregiver

for sick family member
07.2018 - 11.2019

Sr Business Development Representative (Team Lead)

Centage Corporation
Natick, MA
01.2013 - 07.2018
  • Interviewed new business development representative (BDR) applicants for my team.
  • Developed standardized process for onboarding new BDRs.
  • Created standardized call scripts and email templates.
  • Trained and mentored new BDRs.
  • Utilized platforms like Salesforce.com CRM, LeadLander, and ZoomInfo to track prospects, identify website visitors and target corporate contacts.
  • Managed a different territory each year within the US.
  • Prospected for a variety of verticals including manufacturing, health care and government entities.
  • Developed efficient process to follow-up on leads from multiple sources.
  • Determined business development opportunities and implemented effective strategy for client acquisition.
  • Set up potential client contacts and cultivated relationships.
  • Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
  • Developed clientele by networking to find new customers and generate lists of prospective clients.
  • Prompted customers to switch from competitor products by identifying and filling gaps.
  • Conferred with advertising managers to develop and implement marketing plans.
  • Benchmark achievements included:
  • 2x Centage President’s Club 2015, 2016
  • Made over 80 cold calls per day (average of 60) into new businesses.
  • Generated over $160k in revenue in 2014.
  • Ranked #1 BDR out of five for 2015; generated over $300k in revenue.
  • Ranked #2 BDR out of fourteen for 2016; generated over $400k in revenue.

Market Manager - BlackBerry

Marketstar Corporation
Ogden, UT
10.2009 - 12.2013
  • Field-based Sales/Marketing/Technical role.
  • Managed a large territory within New England, covering over 200 retail stores.
  • Worked with Carrier Retail Sales Reps, Customer Care Reps and Management to ensure sales goals of BlackBerry devices were met.
  • Met with BlackBerry Territory Sales Managers based in Canada, Retail employees, Corporate District Managers and Marketing teams to ensure sales goals were reached.
  • Ran contests and incentives to help increase sales of BlackBerry and reach company goals.
  • Trained Retail Store Managers and Retail Sales Reps on how to use and sell BlackBerry devices, focusing on advanced BlackBerry features.
  • Hosted on-site “Table Days” at retail locations and promoted sales of BlackBerry devices to walk-in customers.
  • Visited top field sales locations monthly to mentor, evaluate, inform and support staff members.
  • Worked closely with Retail Store Managers on larger small business deals.
  • Assisted with the sale and set up of BlackBerry devices, as well as activation of BlackBerry Enterprise Service (BES).
  • Worked independently and communicated regularly with remote line manager.
  • Forecasted and tracked marketing and sales trends.
  • Drove sales, created brand recognition and set overall sales goals and specific goals for the territory.
  • Tracked effectiveness of marketing efforts and projects against budget, quality standards and brand standards.
  • Conducted marketing research initiatives to identify new and potential markets and key competitor distinctions.
  • Managed client marketing strategies and product promotion campaigns.
  • Monitored franchisees' and independent representatives' usage of trademarks and logos to confirm alignment with corporate standards.
  • Benchmark achievements included:
  • Ranked in top 25% nationwide for BlackBerry sales goals within my market each year.
  • Ranked in top 20% for visit and hourly quota nationwide each year.

Retail Sales Representative

Verizon Wireless
Leominster, MA
06.2005 - 10.2009
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
  • Maintained accurate and attractive merchandise displays to maximize purchases.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Supported training and development of new staff on company policy, procedures and sales tactics.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Stocked, replenished and organized inventory to keep store merchandise fresh.
  • Increased customer service feedback scores by delivering outstanding service to customers daily.
  • Offered coupons and special deals to increase quantity of customer spending.
  • Assisted customers by checking Verizon's NetAce system to find merchandise at other locations, arranging for shipments and delivery.
  • Regularly met or exceeded established sales goals by implementing strategic closing techniques and meeting customer needs.
  • Benchmark achievements included:
  • Verizon Winner's Circle 2007
  • Leader in Verizon's 5-Star program achieving over 95% compliance rate.
  • Top performer in data sales on Windows and BlackBerry devices.
  • Over 100% Net Quota Attainment (200+ phones sold/month).
  • Ranked in top 25% out of 47 employees in District 1 sales team.

Education

Bachelor of Science - Communications

Eastern Connecticut State University
Willimantic, CT
12.2003

Skills

  • Persuasive sales techniques
  • Relationship building
  • Active listening
  • Territory Management
  • Road Shows
  • Marketing and sales
  • Trade Shows
  • Field marketing
  • Strong negotiating skills
  • Client Development
  • Key partnership management
  • Technical Aptitude
  • HubSpot/SFDC
  • IT
  • Telecom
  • Product Rep

Accomplishments

  • The Psychology of Selling - Brian Tracy
  • Upfront Certified - Partners in Performance
  • General Class Amateur Radio Operator - Federal Communications Commission FRN# - 0017972100
  • Certified Diversity Recruiter- AIRS, an ADP Company- Credential ID 53904774

Timeline

Territory Manager

AngelTrack
04.2024 - Current

Caregiver

For Sick Family Member
05.2023 - 12.2023

Hybrid Recruiter

CM Access
03.2022 - 05.2023

Sr. Talent Acquisition Lead/Director of Business Development

Provident Research, Inc
06.2020 - 03.2022

Territory Account Manager - Uber for Business

Marketstar Corporation
11.2019 - 02.2020

Caregiver

for sick family member
07.2018 - 11.2019

Sr Business Development Representative (Team Lead)

Centage Corporation
01.2013 - 07.2018

Market Manager - BlackBerry

Marketstar Corporation
10.2009 - 12.2013

Retail Sales Representative

Verizon Wireless
06.2005 - 10.2009

Bachelor of Science - Communications

Eastern Connecticut State University

Similar Profiles

CREATE PROFILE