Jay Hernandez
Converse,TX
Summary
Dynamic and results-oriented professional with extensive experience in customer service and problem resolution, honed at companies like Dick's Sporting Goods, Inc. Excelled in creating positive customer experiences, increasing retention rates, and training new staff. Skilled in complaint handling and effective communication, demonstrating a proven track record of fostering customer loyalty and enhancing team capabilities.
Overview
3
3
years of professional experience
Work History
Sales Associate
Once Upon A Child Franchise
05.2021 - 07.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Cashier/Server
Sea Island
04.2024 - 08.2024
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card, and check transactions to complete customer purchases.
Customer Service Specialist
Dick's Sporting Goods, Inc
11.2023 - Current
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Trained new personnel regarding company operations, policies and services.
Education
High School Diploma -
Idea Judson
San Antonio, TX06-2024
Skills
- Customer Service
- Good communication skills
- Customer Relations
- Complaint Handling
- Problem Resolution
Timeline
Cashier/Server
Sea Island
04.2024 - 08.2024
Customer Service Specialist
Dick's Sporting Goods, Inc
11.2023 - Current
Sales Associate
Once Upon A Child Franchise
05.2021 - 07.2023
High School Diploma -
Idea Judson
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