JAY HIRANI

• Manage a diverse caseload by conducting comprehensive offender assessments, reviewing parole eligibility requirements, and preparing detailed case documentation in accordance with agency policies and state regulations.
• Review and evaluate offender records, criminal histories, institutional adjustment, and release plans to ensure accuracy, compliance, and timely case processing.
• Prepare clear, concise, and thorough case summaries, investigative reports, and recommendations for supervisory review and parole decision-making.
• Interpret and apply state laws, Board policies, agency procedures, and departmental guidelines when processing cases and making case management decisions.
• Coordinated with institutional staff, parole officers, law enforcement agencies, courts, treatment providers, and community resources to facilitate effective offender release planning and ensure continuity of supervision.
• Conducted offender interviews, assessed risks and needs, verified release plans, and provided guidance on supervision requirements and available community resources to enhance successful reintegration.
• Prioritize and manage a high-volume workload while consistently meeting strict deadlines and maintaining accuracy in case documentation.
• Utilize multiple automated criminal justice information systems to maintain records, document case activity, and retrieve criminal history information.
• Exercise sound judgment and independent decision-making while handling confidential information and resolving complex case management issues.
• Maintain professional working relationships with institutional personnel, supervisors, and external criminal justice partners to ensure effective communication and collaboration.
• Demonstrated leadership by mentoring newer staff, providing resources for complex case inquiries, and ensuring consistent application of agency policies and procedures.

• Processed a high volume of shipping, mailing, and business service transactions while ensuring accuracy and compliance with company policies and carrier regulations.
• Maintained confidential customer information and verified documentation to ensure accurate processing of shipments and related services.
• Reviewed shipping documentation for completeness and accuracy, resolving discrepancies to ensure compliance with carrier requirements.
• Prioritized multiple tasks in a fast-paced environment while consistently meeting customer service and operational expectations.
• Assisted customers by explaining policies, procedures, service options, and documentation requirements while providing effective solutions to complex shipping needs.
• Utilized computerized point-of-sale, shipping, and records management systems to accurately process transactions and maintain documentation.
• Coordinated with shipping carriers, customers, and internal team members to resolve service issues and ensure timely completion of transactions.
• Exercised sound judgment when handling customer concerns, processing regulated shipments, and resolving operational issues in accordance with established policies and procedures.
• Maintained accurate operational records, balanced cash transactions, and ensured accountability for financial and business documentation.

• Supervised offenders within a secure correctional environment while maintaining safety, security, and compliance with agency policies and procedures.
• Conducted security rounds, counts, searches, and inspections to ensure institutional security and accountability.
• Applied agency policies, procedures, and security protocols while exercising sound judgment in responding to routine and emergency situations.
• Observed offender behavior, documented significant incidents, and prepared accurate reports in accordance with departmental standards.
• Maintained professional communication with supervisors, correctional staff, and institutional personnel to ensure continuity of operations.
• Documented offender activity, rule violations, and operational incidents accurately while maintaining confidentiality and attention to detail.
• Responded appropriately to offender concerns, conflicts, and security issues while maintaining professionalism and institutional order.
• Operated computerized systems and completed required documentation in a timely and accurate manner.

• Supervised and directed daily operations for a high-volume restaurant while overseeing a team of 30+ employees and ensuring compliance with company policies and operational standards.
• Managed employee performance matters from initial coaching through resolution by documenting concerns, developing improvement plans, monitoring progress, and maintaining appropriate records.
• Prioritized, assigned, and monitored daily workloads to ensure operational efficiency, accountability, and timely completion of assigned responsibilities.
• Conducted operational, inventory, and cash handling audits, reviewed documentation for accuracy, and implemented corrective actions when deficiencies were identified.
• Coordinated with district leadership, Human Resources, vendors, and outside service providers to resolve operational issues and maintain continuity of business operations.
• Trained and evaluated employees on company policies, safety standards, operational procedures, and performance expectations.
• Maintained confidential personnel files, disciplinary documentation, payroll records, and operational reports using computerized management systems.
• Investigated customer complaints, employee concerns, and operational issues, gathering relevant information, documenting findings, and implementing appropriate resolutions.
• Monitored employee performance through ongoing observation, documentation, and coaching to ensure accountability and continuous improvement.
• Managed multiple operational priorities simultaneously while exercising sound judgment, maintaining confidentiality, and ensuring compliance with company policies and procedures.

Associate of Arts in Criminal Justice