Jay Holder
Thomasville,NC
Summary
As a current 24 year employee of Spectrum, I harness an immense amount of of experience in this industry, performed numerous responsibilities, and have built a wealth of knowledge that has ensured successful day-to-day operations at Spectrum. I am highly motivated with a strong desire to learn. I have a track record of applying immense technical knowledge. I am highly dependable in managing special projects, implementing new ideas, researching discrepancies, working under pressure and juggling multiple tasks.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Sr. Warehouse Supply Chain Technician
Spectrum (Formerly Time Warner Cable)
09.2012 - Current
- Proficiently utilized BI, SAP, JD Edwards, Ariba, CHAT, SCORE and TechReq software suites
- Maintained integrity of materials by receiving and confirming purchase orders and accommodating material transfers
- Interfaced with Field Operations, Construction and Contractors to assist in resolving material fulfillment discrepancies
- Managed CPE Impress levels for Technicians, Retail centers, contractors by creating reports using BI and CHAT software.
- Built commercial and residential hardware devices into into billing using AS/400 / Rumba CSG software
- Assisted with ICOMS to CSG billing merger technician CHAT rebuild during 2022
- Aided in resolving material issues with TechReq orders
- Created RWI Reports
- Managed Dark Spoke technician locations material replenishments by placing MSR orders
- Maintained active customer service and business relationships with various vendors
- Generated daily BOL documentation for returning CPE to Charlotte Materials HUB
- Maintained responsibility for SCS (Spectrum Community Solutions) commercial hardware
- Maintained shipping and receiving documents
- Assisted with RDOF materials receiving using SAP software
- Processed Lost and Stolen reports for management
- Prepared daily technician tote reports for tote build replenishment
- Assisted with annual materials physical inventory and cycle counts
- Supported Charlotte Technician / Retail Footprint Tote Build Orders during pandemic
- Determined causes of discrepancies to make appropriate adjustments to correct inventory records and documents.
CPE Tester
Spectrum (Formerly Time Warner Cable)
09.2005 - 09.2012
- Utilized Promptlink CMTP - SNMP based tool to test DOCSIS cable modems, Wireless CM's and EMTA's for functionality
- Including testing for SNR, packet loss and phone ports
- Troubleshot and repaired CPE for functionality and make necessary repairs (Set Top Boxes, Cable Modems, eMTA's, cable cards, business class devices)
- Maintained daily quota of testing over 400pcs of CPE and was top performer
- Prepared daily EMM (Entitlement Management Message) files for CPE equipment into billing using AS/400
- Polled CPE returns to ensure customers were billed for services provided
- Provided technical assistance to the team
- Continued to perform variety of duties from previous positions
Warehouse Specialist 1
Spectrum (Formerly Time Warner Cable)
03.2000 - 09.2005
- Received inventory, inspected for damage, and stocked shelves
- Provided CPE and all cable related materials to contractors and in-house technicians
- Delivered CPE returns to CPE testing facility after boxing up, scanning, and loading for delivery
- Distributed repaired CPE and cable materials to satellite offices
- Polled CPE for billing purposes
- Assisted with weekly and annual inventory management and control
- Staged CPE for in-house technicians and contractors
- Entrusted with monetary exchanges through bank and postal services
- Maintained shipping and receiving documents
Education
Certificates - CCNA (Cisco Certified Network Associate)
DCCC
Lexington, NC2001
Diploma -
East Davidson High School
Thomasville, NC1998
No Degree -
ECPI University
Greensboro, NC1998
Skills
- PC Enthusiast with Immense knowledge of computers, networking and software suites
- Strong organizational, planning, interpersonal skills and strong attention to detail and follow through skills
- Improving processes
- Able to work individually with ability to multi-task and change priorities
- Knowledge of inventory control
- Knowledgeable of SOP's and Safety Regulations
- Ability to work independently or cross-functional teams
- Ability to prioritize, organize, and use time efficiently
- Technical Assistance
- Technology Proficiencies
- Material and Supply Coordination
- Property Disposal
- Inventory and Supply Management
- PeopleSoft Proficiency
- Operational Efficiency
- Daily Logs
- Project Requirements
- Computerized Maintenance Management Systems
- Handling Materials
- Warehouse Organization
- Materials Movement
- Material Preparation
- Creating Bills of Materials
- Stock Replenishment
- Inventory Tracking and Storage
Additional Information
- 2022 Spectrum Superstars Award
- 2021 Spectrum Q3 Quarterly Achievement Award
- 2016 Time Warner MVP Award
Certification
FORKLIFT
Timeline
Sr. Warehouse Supply Chain Technician
Spectrum (Formerly Time Warner Cable)
09.2012 - Current
CPE Tester
Spectrum (Formerly Time Warner Cable)
09.2005 - 09.2012
Warehouse Specialist 1
Spectrum (Formerly Time Warner Cable)
03.2000 - 09.2005
Certificates - CCNA (Cisco Certified Network Associate)
DCCC
Diploma -
East Davidson High School
No Degree -
ECPI University