Proven to enhance operational efficiency and customer satisfaction at Coweta County Sheriff's Office, I excel in multitasking and maintaining confidentiality. My expertise in Microsoft Office and exceptional teamwork skills have significantly reduced liabilities, demonstrating a commitment to excellence and a keen attention to detail.
Overview
31
31
years of professional experience
Work History
Warrant Clerk
Coweta County Sheriff's Office
10.2019 - 12.2024
Enhanced customer satisfaction by efficiently processing warrants and providing timely answers to questions relating to said warrants.
Conducted thorough investigations to determine validity of said warrants.
Processed dismissals and properly expired warrants both involving direct expirations as well as Statute of Limitations requirements.
Developed strong relationships with all courts, prosecution offices, and probation offices facilitating smoother interactions.
Played an integral role in improving the sheriff's office reputation through diligent work ethic, a commitment to excellence in handling customer concerns, and effective problem-solving abilities.
Created comprehensive reports detailing monthly reports involving all release packets.
Decreased instances of liabilities through meticulous attention to detail to avoid any false arrests.
Carried out administrative tasks by communicating with offices, distributing mail, and scanning documents.
Detention Officer
Coweta County Detention Center
03.2005 - 10.2019
Made rounds at specified intervals and conducted head counts and roll calls.
Conducted security checks of inmates and living areas.
Assisted in intake and release of inmates.
Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
Processed inmates by taking photographs and fingerprints.
Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
Responded to emergency situations and de-escalated hostile confrontations.
Wrote daily reports and maintained logs of inmate activities and behaviors.
Participated in ongoing training sessions to stay current on best practices in detention management and security protocols.
Enforced rules and regulations to maintain order among inmates.
Enhanced inmate security by conducting regular cell checks and monitoring daily activities.
Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
Provided support to inmates by addressing their concerns promptly and professionally while maintaining facility rules and regulations.
Coordinated with other law enforcement personnel to exchange information.
Reduced contraband incidents with meticulous cell inspections.
Optimized record-keeping procedures for improved tracking of inmate progress and facility operations.
Detention Officer
Fayette County Detention Center
03.2003 - 03.2005
Made rounds at specified intervals and conducted head counts and roll calls.
Conducted security checks of inmates and living areas.
Assisted in intake and release of inmates.
Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
Contributed to the efficient processing of new detainees by conducting intake procedures such as fingerprinting, photographing, and inventorying personal belongings.
Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
Supervised inmates during meals, recreation and other activities.
Responded to emergency situations and de-escalated hostile confrontations.
Prepared reports to document incidents and violations.
Enforced rules and regulations to maintain order among inmates.
Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
Conducted physical searches of prisoners and premises in search of weapons and contraband.
Collaborated with fellow officers to maintain order and resolve conflicts among detainees efficiently.
Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
Built solid relationships with staff and residents to keep institution safe and secure.
Facilitated positive relationships between staff members through open communication channels, fostering a cohesive team environment.
Reduced contraband incidents with meticulous cell inspections.
Administrative Coordinator
Behavior Interventions, Inc.
04.2001 - 03.2003
Answered phone calls and responded to inquiries from customers, courts and other external contacts.
Enhanced communication between departments with timely and accurate preparation of reports and documents.
Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
Processed all incoming payments for probationers by both mail and in person involving numerous court contracts and offices.
Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible.
Paralegal
Ballard Law Firm
09.1999 - 04.2001
Communicated pertinent information to clients via phone, email, and mail.
Managed scheduling of attorney meetings and deadlines to maintain smooth flow of firm operations.
Contacted clients to schedule appointments and discuss progress of cases.
Interviewed clients to obtain information relevant to cases.
Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
Court Clerk
City of Peachtree City
04.1998 - 09.1999
Maintained organized filing systems for easy retrieval of case files and supporting documentation.
Performed routine data entry or document management.
Increased court efficiency by processing legal documents and maintaining accurate case records.
Managed confidential information securely, upholding the integrity of the court system.
Answered telephone calls, took messages and transferred calls to appropriate colleagues.
Maintained court dockets and updated disposition of cases after court hearings and trials.
Strengthened public trust by providing exceptional customer service to individuals seeking assistance or information about their cases.
Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
Processed financial transactions for fines, fees, and other court-related costs accurately and efficiently.
Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
Reviewed court documents to process subpoenas, motions and pleadings.
Court Clerk
City of Fayetteville
08.1993 - 04.1998
Maintained organized filing systems for easy retrieval of case files and supporting documentation.
Performed routine data entry or document management.
Increased court efficiency by processing legal documents and maintaining accurate case records.
Managed confidential information securely, upholding the integrity of the court system.
Provided assistance to attorneys and court personnel in courtroom
Answered telephone calls, took messages and transferred calls to appropriate colleagues.
Maintained court dockets and updated disposition of cases after court hearings and trials.
Strengthened public trust by providing exceptional customer service to individuals seeking assistance or information about their cases.
Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
Prepared court orders and judgments for signature.
Reviewed court documents to process subpoenas, motions and pleadings.
Coordinated courtroom proceedings and enforced adherence to proper procedures.
Education
High School Diploma -
Colonial Hills Christian School
East Point, GA
05-1986
Skills
Microsoft office
Follow-up skills
Accountability
Confidentiality
Detail orientation
Product expertise
Teamwork
Teamwork and collaboration
Customer service
Sales support
Attention to detail
Multitasking
Filing systems
Accomplishments
Achieved no unlawful arrests by immediately dismissing all warrants when applicable to avoid serious liability to the agency.
Timeline
Warrant Clerk
Coweta County Sheriff's Office
10.2019 - 12.2024
Detention Officer
Coweta County Detention Center
03.2005 - 10.2019
Detention Officer
Fayette County Detention Center
03.2003 - 03.2005
Administrative Coordinator
Behavior Interventions, Inc.
04.2001 - 03.2003
Paralegal
Ballard Law Firm
09.1999 - 04.2001
Court Clerk
City of Peachtree City
04.1998 - 09.1999
Court Clerk
City of Fayetteville
08.1993 - 04.1998
High School Diploma -
Colonial Hills Christian School
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