Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

JAY JACQUE

Chicago,IL

Summary

Dedicated banquet, catering & food and beverage professional with a wealth of experience. Driven by a passion for hospitality and a proven track record of ensuring exceptional customer satisfaction. A natural leader who excels at inspiring and guiding teams to surpass established standards. Well-versed in catering to the needs and preferences of high-profile clientele. Adept at managing, motivating and coaching staff to achieve peak performance. Highly focused on optimizing operational efficiency while fostering seamless communication between departments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant F&B Manager

Truth Be Told - The Study At University Of Chicago
10.2022 - Current
  • Effectively oversaw 20 Front of House team members, and collaborated with 3-4 F&B leaders
  • Managed 86-seat, three meal-a day, British-style gastropub and assisted with hotel banquet functions
  • Completed administrative functions like gratuity distribution, end-of-shift reporting, and beverage ordering
  • Delivered utmost level of hospitality & service anticipated by guests with exceptional efficiency
  • Maintained consistent implementation of The Study at University of Chicago operating principles, upholding prescribed standards for hospitality and service
  • Established & nurtured a positive work environment that encourages curiosity, teamwork, and growth
  • Played key role in monitoring and enhancing overall guest dining experience, promptly and courteously addressing any issues related to food, service, and overall satisfaction

Catering & Event Manager

Doubletree by Hilton
08.2021 - 10.2022
  • Oversaw set-up of all designated functions within 6800 sq. ft. of space, adhering to strict specifications
  • Managed 15 part-time and on-call associates who executed 2-3 events per day
  • Inspected designated function rooms to guarantee heightened level of cleanliness, adequate inventory, proper set-up and Banquet Event Order requirements
  • Coordinated timing of banquet activities between kitchen staff and banquet service staff
  • Prepared billing according to BEO and for collection at end of function
  • Monitored staff performance and attendance records and provided individual motivation
  • Conducted roll calls and headed monthly meetings focusing on illustrating the proper techniques and etiquette for standards of service
  • Supervised VIP Event Service for University of Notre Dame Football team, University of Kentucky and Syracuse University Men's Basketball teams, North Carolina State and Clemson University Women's Basketball teams and other college athletic programs

Banquet Captain

The Venue At Horseshoe Casino
08.2018 - 03.2020
  • Provided hands-on supervision for banquet functions, including VIP Suites & Backstage Catering Services for music concerts & events within The Venue at Horseshoe Casino
  • Collaborated with management team of 4 leaders and 20 associates to manage daily operations of scheduled functions like weddings, receptions, holiday dinners, day-time meetings, etc
  • Interacted professionally with banquet event contacts, ensuring seamless coordination and guest satisfaction
  • Delivered comprehensive training and guidance to banquet staff on food and beverage service procedures in alignment with Banquet and Catering standards
  • Cultivated & sustained productive relationships, serving as a liaison between the Banquet and Catering Department and various other departments at Horseshoe Casino including culinary, security, reception, etc.

Education

Master of Arts - Instructional Technology

Purdue University Calumet
Hammond, IN

Bachelor of Arts - School Media Services & Multimedia Technology

Ball State University
Muncie, IN

Skills

  • TECHNICAL SKILLS
  • POS Systems: Agylisis InfoGenesis, Toast
  • CRM & Reservation Systems:
  • Tock, SalesPro, Salesforce
  • Microsoft Word, Excel & Powerpoint

Certification

ServSafe Food Handlers Certification

Indiana Liquor License

Additional Information

Personal In-Home Caregiver, Private Residence, East Chicago, IN

Banquet Supervisor, Holiday Inn Select & Convention Center, Tinley Park, IL

Timeline

Assistant F&B Manager

Truth Be Told - The Study At University Of Chicago
10.2022 - Current

Catering & Event Manager

Doubletree by Hilton
08.2021 - 10.2022

Banquet Captain

The Venue At Horseshoe Casino
08.2018 - 03.2020

Master of Arts - Instructional Technology

Purdue University Calumet

Bachelor of Arts - School Media Services & Multimedia Technology

Ball State University

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JAY JACQUE