Jay Jank
Leander,TX
Summary
Dynamic Service Advisor with a proven track record of 20+ years in the automotive industry, excelling in customer satisfaction and upselling services. Recognized for exceptional communication and multitasking abilities, I foster strong client relationships while efficiently coordinating service operations. Committed to delivering outstanding results and enhancing customer experiences in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Extended Warranty Claim Specialist
First Guard-First Innovations
Austin, TX
04.2025 - Current
- Provided excellent customer service throughout the entire claims process.
- Reviewed policies and procedures regularly to ensure they are up-to-date with industry standards.
- Ensured that all documentation was accurately entered into the system.
- Advised claimants on available benefits under their policy coverage.
- Reviewed incoming claims for accuracy and completeness in accordance with policy provisions.
- Maintained timely and accurate records of all claim activity.
- Resolved difficult issues promptly while maintaining a high level of professionalism.
Security/Bar Back
Shooters Billiards Sports Bar
Cedar Park, TX
12.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Monitored security cameras throughout the store.
- Trained new personnel in security protocols.
- Cleaned the bar area including counters, glasses, and utensils throughout shift.
- Ensured compliance with health and safety regulations at all times.
- Organized bottles and cans on shelves according to brand or type.
Main Line Service Advisor
First Texas Honda
Austin, TX
06.2024 - 12.2024
- Resolved customer complaints in an efficient and courteous manner.
- Upsold additional products or services when appropriate.
- Developed strong relationships with customers by providing exceptional customer service.
- Developed and maintained strong relationships with customers to ensure repeat business.
Service Advisor (Main Line and Express)
Riata Ford
Manor , TX
10.2023 - 06.2024
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Developed strong relationships with customers by providing exceptional customer service.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Service Advisor
First Texas Honda
Austin, TX
07.2014 - 07.2023
- Conduct comprehensive vehicle inspections, and consult with customers to recommend necessary repairs, maintenance services, and parts replacements, providing accurate cost estimates and timeframes.
- Coordinate service appointments and schedule work orders with technicians, ensuring efficient workflow and timely completion of service tasks.
- Maintain detailed records of customer interactions, service history, and vehicle maintenance.
- Communicate regularly with customers throughout the service process.
- Collaborate with the parts department to order genuine Honda parts and accessories for service jobs, ensuring quality, compatibility, and availability.
- Stay informed about Honda products, service bulletins, recalls, and warranty policies to provide accurate information and assistance to customers and technicians.
Service Advisor- Volkswagen and Toyota
Northtown Automotive Group
Amherst, New York
03.2005 - 06.2014
- Greet customers, and provide personalized assistance in scheduling service appointments, assessing vehicle issues, and recommending appropriate services.
- Coordinate service activities with technicians, ensuring efficient workflow and timely completion of service tasks.
- Follow up with customers to ensure satisfaction with completed services, and address any concerns or questions.
- Handle customer inquiries, complaints, and warranty issues in a professional and courteous manner, escalating complex issues to management when necessary.
- Knowledge of automotive systems, maintenance, and repair procedures.
- Sales and customer service-oriented mindset.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Service dispatcher (Union Shop)
Steve Baldo Lincoln/Mercury
Amherst, New York
06.2004 - 03.2005
- Maintain accurate records of service requests, work orders, and technician assignments
- Handle customer inquiries, complaints, and requests for information
- Monitor the progress of service tasks and communicate updates to customers
- Schedule service appointments and dispatch technicians to customer locations based on urgency, proximity, and technician availability
Assistant Store Manager
Wilson Farms Convenience store
North Tonawanda, New York
05.2003 - 05.2004
- Provided excellent customer services
- Overseeing daily operations, including inventory management, cash handling, and customer service
- Resolved customer complaints and inquiries promptly and professionally
- Enforced safety and security protocols to protect store assets and ensure the well-being of employees and customers
Student Recruitment representative/High school Coordinator
ITT Technical Institute
Getzville, New York
04.2002 - 12.2002
- Interviewed potential students
- Created and displayed presentations towards future students
- Implemented organized scheduling and accurate records
Education
High School -
Williamsville High School
01.1996
Graphic Deign, Business Management
Erie Community College
Skills
- Excellent customer service
- Multi-tasking
- Personable
- Time management
- Ability to work in a fast-paced environment
- Sales and marketing skills
- Proficient in Microsoft Excel and other relevant software
- Excellent communication
- Attention to detail
- Teamwork
- Adaptability
- Computer proficiency
- Scheduling
- Customer service
- Multitasking Abilities
- Teamwork and collaboration
Timeline
Extended Warranty Claim Specialist
First Guard-First Innovations
04.2025 - Current
Security/Bar Back
Shooters Billiards Sports Bar
12.2024 - Current
Main Line Service Advisor
First Texas Honda
06.2024 - 12.2024
Service Advisor (Main Line and Express)
Riata Ford
10.2023 - 06.2024
Service Advisor
First Texas Honda
07.2014 - 07.2023
Service Advisor- Volkswagen and Toyota
Northtown Automotive Group
03.2005 - 06.2014
Service dispatcher (Union Shop)
Steve Baldo Lincoln/Mercury
06.2004 - 03.2005
Assistant Store Manager
Wilson Farms Convenience store
05.2003 - 05.2004
Student Recruitment representative/High school Coordinator
ITT Technical Institute
04.2002 - 12.2002
High School -
Williamsville High School
Graphic Deign, Business Management
Erie Community College
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