Jay Jessen
Anderson,MO
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
10
10
years of professional experience
Work History
Owner
Patterson Creek Services
06.2019 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Identified and resolved construction issues promptly to prevent delays.
- Monitored daily progress on-site to maintain a clear understanding of challenges faced by the team members or any required adjustments in plans or schedules.
- Communicated daily with vendors to keep project fully operational.
District Property Manager
SG Communities
08.2021 - 07.2024
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
- Conducted property visits to assess curb appeal, office upkeep, and maintenance activities.
- Responded to escalated resident concerns and issues and monitored resolution.
- Conducted regular property inspections to assess condition, identify potential issues, and recommend necessary repairs.
- Coordinated tenant move-ins and move-outs efficiently, minimizing vacancy periods and maximizing rental income potential.
- Managed a team of onsite staff members, providing guidance, support, and performance evaluations to encourage professional growth.
- Negotiated contracts with vendors for cost-effective services, maintaining high-quality standards for all properties within the district.
- Oversaw daily operations of multiple properties, ensuring consistent quality standards across the district.
General Manager of Operations
Loves Travel Center
08.2014 - 08.2019
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Education
High School Diploma -
Bedford Road Highschool
Saskatoon SK 06.2005
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Project Management
- Operations Management
- Business Management
- Staff Management
- Team Oversight
- Financial Management
- Staff hiring
- Sales Leadership
- Labor Relations
Timeline
District Property Manager
SG Communities
08.2021 - 07.2024
Owner
Patterson Creek Services
06.2019 - Current
General Manager of Operations
Loves Travel Center
08.2014 - 08.2019
High School Diploma -
Bedford Road Highschool
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