Jay Johnson
Portland,OR
Summary
Professional hospitality expert with significant experience in crafting high-quality beverages and ensuring customer satisfaction. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Skilled in mixology, inventory management, and guest relations, with reliable and flexible approach.
Overview
16
16
years of professional experience
Work History
Lead Bartender
Wilsons Sports Bar
10.2023 - 11.2024
- Ensuring the bar runs smoothly and provides a high-quality guest experience
- Training new bartenders and barbacks
- Interacting with customers, taking orders, and addressing customer concerns
- Creating new recipes, communicating menu changes to management, and rolling out new menus
Bartender
Yard House
08.2022 - 08.2023
- Prepares and serves liquor, mixed drinks, wine, beer, and nonalcoholic drinks as ordered
- Ensures that fruit and other garnishes are prepared ahead of the opening of the bar
- Maintains the bar and keeps it clean and organized
- Ability to enforce company policies regarding the consumption of alcohol
- Make suggestions based on customer tastes and preferences
- Record and balance cash receipts and prepare cash deposits
Server/ Bartender
Doc Ford's
06.2020 - 07.2022
- Responsible for all opening, closing and side work
- Assigned to large parties of 15+
- Opened, closed, and splitting multiple tabs and tickets
- Assured the overall comfort of guests
- Learned so much about the service being assigned to the largest parties ever and being solely responsible for their satisfaction
Fine Dining Server
Malio's Prime Steakhouse
11.2018 - 06.2020
- Preparing the dining area, laying and decorating tables and making sure that all flatware and glasses are clean and correctly positioned
- Helping the guest make wine selections
- Cleaning wine glasses and plates
Server
Ruby River Steakhouse
06.2016 - 10.2018
- Preparing restaurant tables with special attention to sanitation and order
- Attending to customers upon entrance to the restaurant
Kitchen Manager
Boston's Gourmet Pizza
10.2013 - 05.2016
- Modify menus or create new ones that meet quality standards
- Estimate food requirements and food/labor costs
- Supervise kitchen staff's activities
- Arrange for equipment purchases and repairs
- Recruit and manage kitchen staff
- Rectify arising problems or complaints
- Give prepared plates the 'final touch'
- Maintain a positive and professional approach with coworkers and customers
Kitchen Manager
The Abbey Tavern
03.2009 - 10.2013
- Executed daily operations
- Wrote, designed menus
- Trained and managed 15 cooks and 3 dishwashers
- Responsible scheduling staff
- Arranged for equipment purchased and repaired
- Analyzed recipes to assign prices to menu items, based on food, labor, and overhead
Education
Art Institute of Colorado
02.2008
Skills
- Inventory
- Superior customer service
- Cleanliness standards
- Upselling strategies
- Food handling certification
- Menu development
- Cocktail development
- Cocktail list development
- Safe food handling procedures
- Customer service expertise
Awards
Southern Wine and Spirits Chef of the month, 04/01/15
Timeline
Lead Bartender
Wilsons Sports Bar
10.2023 - 11.2024
Bartender
Yard House
08.2022 - 08.2023
Server/ Bartender
Doc Ford's
06.2020 - 07.2022
Fine Dining Server
Malio's Prime Steakhouse
11.2018 - 06.2020
Server
Ruby River Steakhouse
06.2016 - 10.2018
Kitchen Manager
Boston's Gourmet Pizza
10.2013 - 05.2016
Kitchen Manager
The Abbey Tavern
03.2009 - 10.2013
Art Institute of Colorado
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