Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Interests
Timeline
Generic

Jay Josef

Ontario,United States

Summary

Reliable Direct Support Professional enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.

Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Direct Support Professional

Downs & Martin Children Services
08.2024 - Current
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted disabled clients to support independence and well-being.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Recorded status and duties completed in logbooks for management.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Assisted with daily living activities, running errands, and household chores.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

Barista/Supervisor

Starbucks
02.2011 - 02.2022
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Created new training guidelines, and provided staff orientation and training.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Created new recipes, outlined steps, and training staff on correct preparation.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Set and oversaw weekly and special event menu plans.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Monitored food inventory and supplies to prevent waste.
  • Tracked kitchen performance metrics to monitor progress and identify areas for improvement.

Education

Bachelor of Arts - Sociology

Cal State University, San Bernardino
San Bernardino
12-2024

Associate of Arts - Sociology

Fullerton Community College
Fullerton, CA
05.2022

No Degree - Business

Chaffey Community College
Chino, Rancho Cucamonga
05.2016

No Degree - Respiratory Therapy

America Career College
Ontario, CA
04.2012

High School Diploma - Performing Arts

Don Antonio Lugo High School
Chino, CA
06.2010

Skills

  • Behavioral Management
  • Appointment Scheduling
  • Indirect Patient Care
  • Patient Management
  • Direct Patient Care
  • Health and safety requirements
  • Client Support
  • Recreational Activities
  • First-aid and CPR
  • Social Skills Development
  • Charting and documentation
  • Medication Administration
  • Espresso machine operation
  • Supply Ordering
  • Food Safety Compliance
  • POS System Operation
  • Barista Training
  • Customer Service
  • Food Safety
  • Worker Training
  • Inventory Control
  • Manage cash register
  • Task Delegation
  • Multitasking
  • Kitchen Staff Supervision
  • Analytical Skills
  • Staff Management
  • Teamwork and Collaboration
  • Equipment Maintenance
  • Employee Development
  • Conflict Resolution
  • Excellent Communication
  • Inventory controls
  • Adaptability and Flexibility
  • High-volume dining
  • Hygiene practices
  • Time Management
  • Staff Training
  • Hiring and Onboarding
  • Sanitizing understanding
  • Professionalism
  • Production and Time Sequencing
  • Care Plan Management
  • Client Transportation
  • Goal Setting

Certification

Introduction to User Experience Design, 07/01/20, Georgie Institute of Technology, coursera.org/verify/8PBMAFZELGSR, Jay Batac Josef has successfully completed Introduction to User Experience Design, an online non-credit course authorized by Georgia Institute of Technology and offered through Coursera

Affiliations

Volunteering, 04/01/09, 04/01/09, Clean Up Historic Filipino Town Filipino Boxing HOFer, Manny Pacquiao, comes to Los Angeles after his Historic fight with Oscar Dela Hoya, to help clean the streets of Los Angeles and Historic Filipino Town along with the volunteers and residents.

References

  • James Velazquez, 09/01/19-02/01/22, Former Starbucks Manager, (909) 364-1871, (909) 522-6403
  • Sopan David, 07/01/15-09/01/18, Former Manager, (909) 568-4260
  • Alexia Martinez, 08/01/22-12/01/22, Communications Professor, alexiam@coyote.csusb.edu

Interests

  • Human Resources
  • Social Justice & issues
  • Community/team Building
  • Interviews
  • Behavior management and observation

Timeline

Direct Support Professional

Downs & Martin Children Services
08.2024 - Current

Barista/Supervisor

Starbucks
02.2011 - 02.2022
Introduction to User Experience Design, 07/01/20, Georgie Institute of Technology, coursera.org/verify/8PBMAFZELGSR, Jay Batac Josef has successfully completed Introduction to User Experience Design, an online non-credit course authorized by Georgia Institute of Technology and offered through Coursera

Bachelor of Arts - Sociology

Cal State University, San Bernardino

Associate of Arts - Sociology

Fullerton Community College

No Degree - Business

Chaffey Community College

No Degree - Respiratory Therapy

America Career College

High School Diploma - Performing Arts

Don Antonio Lugo High School
Jay Josef