Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jay Kim

Jay Kim

La Crescenta,CA

Summary

Dedicated and customer-focused individual eager to join Trader Joe's as a Crew Member. With a proven track record in customer service and a genuine passion for creating memorable experiences, I am committed to upholding Trader Joe's renowned reputation for exceptional quality and service.

Overview

3
3
years of professional experience

Work History

Legislative Intern

U.S. House Of Representatives
01.2023 - 04.2023
  • Enhanced legislative research by analyzing bills, tracking their progress, and preparing detailed reports
  • Assisted the legislative and press team by attending briefings, drafting memos on policy issues, compiling press clips, and tracking voting record
  • Processed 250,000 pieces of constituent correspondence (i.e. email, mail, phone, voicemail) monthly in Intranet Quorum software, ensuring timely and accurate responses to constituent inquiries

Volunteer

Translators Without Borders
03.2020 - 01.2023
  • Navigated TWB's online database to connect with non-profit and aid organizations requesting translations in the areas of crisis relief, education, and health
  • Served as a language volunteer to provide translation services (i.e. revisions) to help bridge communication gaps during COVID-19

Barista

Starbucks
05.2022 - 08.2022
  • Greeted customers and engaged with them in meaningful ways to make positive impressions in line with the brand image
  • Used POS system to accurately enter orders and process payments
  • Crafted all beverages on the menu (including off-label drinks) and prepared bakery items to meet customers' needs
  • Cleaned and sanitized equipment, work areas, and restrooms to promote a safe and hygienic workplace
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods

Boba Barista

The Alley
06.2021 - 08.2021
  • Brewed tea bases, prepared drink toppings, and restocked inventory for every shift
  • Created all beverages on the menu and customized drinks per request to ensure customer satisfaction
  • Demonstrated strong multitasking abilities by preparing in-store and for-delivery orders simultaneously
  • Trained new team members with positive reinforcement and sharing knowledge of teas, operation of bubble tea machines, and merchandise
  • Worked flexible hours across night, weekend, and holiday shifts

Education

Some College (No Degree) -

Cornell University
Ithaca, NY

Skills

  • Customer relations
  • Positive company representation
  • Food handler certification
  • POS system operation
  • Clear communication and efficient time management
  • Creativity and innovation
  • Team player
  • Inventory restocking
  • Cash handling
  • Food packaging and labeling

Languages

English - Native or bilingual proficiency
Korean - Native or bilingual proficiency
Spanish - Limited working proficiency

Timeline

Legislative Intern

U.S. House Of Representatives
01.2023 - 04.2023

Barista

Starbucks
05.2022 - 08.2022

Boba Barista

The Alley
06.2021 - 08.2021

Volunteer

Translators Without Borders
03.2020 - 01.2023

Some College (No Degree) -

Cornell University
Jay Kim