Jay Kim
La Crescenta,CA
Summary
Dedicated and customer-focused individual eager to join Trader Joe's as a Crew Member. With a proven track record in customer service and a genuine passion for creating memorable experiences, I am committed to upholding Trader Joe's renowned reputation for exceptional quality and service.
Overview
3
3
years of professional experience
Work History
Legislative Intern
U.S. House Of Representatives
01.2023 - 04.2023
- Enhanced legislative research by analyzing bills, tracking their progress, and preparing detailed reports
- Assisted the legislative and press team by attending briefings, drafting memos on policy issues, compiling press clips, and tracking voting record
- Processed 250,000 pieces of constituent correspondence (i.e. email, mail, phone, voicemail) monthly in Intranet Quorum software, ensuring timely and accurate responses to constituent inquiries
Volunteer
Translators Without Borders
03.2020 - 01.2023
- Navigated TWB's online database to connect with non-profit and aid organizations requesting translations in the areas of crisis relief, education, and health
- Served as a language volunteer to provide translation services (i.e. revisions) to help bridge communication gaps during COVID-19
Barista
Starbucks
05.2022 - 08.2022
- Greeted customers and engaged with them in meaningful ways to make positive impressions in line with the brand image
- Used POS system to accurately enter orders and process payments
- Crafted all beverages on the menu (including off-label drinks) and prepared bakery items to meet customers' needs
- Cleaned and sanitized equipment, work areas, and restrooms to promote a safe and hygienic workplace
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods
Boba Barista
The Alley
06.2021 - 08.2021
- Brewed tea bases, prepared drink toppings, and restocked inventory for every shift
- Created all beverages on the menu and customized drinks per request to ensure customer satisfaction
- Demonstrated strong multitasking abilities by preparing in-store and for-delivery orders simultaneously
- Trained new team members with positive reinforcement and sharing knowledge of teas, operation of bubble tea machines, and merchandise
- Worked flexible hours across night, weekend, and holiday shifts
Education
Some College (No Degree) -
Cornell University
Ithaca, NYSkills
- Customer relations
- Positive company representation
- Food handler certification
- POS system operation
- Clear communication and efficient time management
- Creativity and innovation
- Team player
- Inventory restocking
- Cash handling
- Food packaging and labeling
Languages
English - Native or bilingual proficiency
Korean - Native or bilingual proficiency
Spanish - Limited working proficiency
Timeline
Legislative Intern
U.S. House Of Representatives
01.2023 - 04.2023
Barista
Starbucks
05.2022 - 08.2022
Boba Barista
The Alley
06.2021 - 08.2021
Volunteer
Translators Without Borders
03.2020 - 01.2023
Some College (No Degree) -
Cornell University