Hi, I’m
Jay Kim
Daly City,CA
Summary
I work well with others and takes criticism well. Bilingual in Korean and English.
Reliable housekeeping worker dedicated to keeping areas clean, organized and tidy. Well-organized team player committed to guest satisfaction.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly.
Overview
23
years of professional experience
Work History
Courtyard Marriott
Houseman
09.2023 - 09.2024
Job overview
- Responded promptly to guest inquiries and requests regarding housekeeping needs.
- Inspected guest rooms after cleaning ensuring they met standards of cleanliness.
- Reported any damages or repairs needed to the maintenance supervisor.
- Provided assistance with moving furniture or heavy objects when necessary.
- Collected and removed trash from rooms.
- Swept and mopped stairways and hallways.
- Communicated with customers about requests for additional supplies or cleaning services.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
Jack in the Box
Drive-Thru Cashier
09.2019 - 09.2023
Job overview
- Managed multiple tasks simultaneously while maintaining a high level of efficiency and accuracy.
- Backed up front counter employees to maximize guest satisfaction with speedy service.
- Completed opening, closing and shift change tasks by following company guidelines.
Burger King
Drive-Thru Cashier
01.2019 - 10.2019
Job overview
- Managed multiple tasks simultaneously while maintaining a high level of efficiency and accuracy.
- Performed opening duties such as setting up registers with required supplies for shift operations.
- Ensured compliance with all health regulations related to food handling practices.
- Took orders, prepared foods and processed payments in full-service establishment.
- Completed opening, closing and shift change tasks by following company guidelines.
Burger King
Cashier
11.2017 - 02.2019
Job overview
- Performed other duties as assigned by management.
- Maintained orderly appearance of checkout area; restocked supplies as needed.
- Followed company security procedures for handling large sums of money.
- Learned roles of other departments to provide coverage and keep store operational.
Walgreens
Customer Service Clerk
06.2001 - 10.2016
Job overview
- Created new accounts for customers by entering personal information into computer systems.
- Collaborated with other departments on special projects as needed.
- Maintained accurate records of customer interactions, transactions and comments.
- Tracked customer feedback using surveys and other methods to provide insights into areas needing improvement.
- Documented customer orders, processed payments, and coordinated speedy preparation of items.
- Reconciled accounts, posted daily entries, and conducted financial analysis.
- Managed efficient front office operations serving many customers per day.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Provided top quality control and eliminated downtime to maximize revenue.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Surpassed sales goals through implementation of successful marketing strategies.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Updated databases with new and modified customer data.
- Excelled in exceeding daily credit card application goals.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Mentored junior team members and managed employee relationships.
Education
Heald CollegeSan Francisco, California
Associate of Science from Medical Assistant
06-2009
Skills
- Hygiene standards
- Supply Replenishment
- Restroom Servicing
- Floor Vacuuming
- Restroom detailing
- Supply Stocking
- Meeting Room Preparation
- Customer Service
- Window Cleaning
- Time management abilities
- Cleaning methods
- Polishing surfaces
- Guest Request Response
- Sweeping and Mopping
- Trash Collection and Disposal
Timeline
Houseman
Courtyard Marriott
09.2023 - 09.2024
Drive-Thru Cashier
Jack in the Box
09.2019 - 09.2023
Drive-Thru Cashier
Burger King
01.2019 - 10.2019
Cashier
Burger King
11.2017 - 02.2019
Customer Service Clerk
Walgreens
06.2001 - 10.2016
Heald College
Associate of Science from Medical Assistant
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