Jay Knauss
Denver,CO
Summary
At Mike Shaw Subaru, a seasoned Parts Specialist excelled in streamlining operations and enhancing customer satisfaction through expert inventory management and exceptional service. Leveraging skills in forklift operation and verbal communication, significantly improved parts delivery efficiency. Demonstrated profound technical knowledge and problem-solving prowess, fostering a culture of continuous improvement.
Overview
17
17
years of professional experience
Work History
Parts Specialist
Mike Shaw Subaru
Thornton, CO
04.2021 - Current
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Stocked and managed stock of parts.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Successfully loaded various types of cargo such as pallets, crates, drums, and containers while maintaining compliance with regulations regarding hazardous materials handling.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
Parts Specialist
Shortline Buick GMC
Aurora, CO
09.2020 - 04.2021
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Served customers in-store and by telephone to answer questions and place orders.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
Parts Specialist
Skyline Mitsubishi
Thornton, CO
09.2019 - 08.2020
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Researched vehicles and parts via physical catalogs and electronic means.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
Parts Specialist
Bruckner's Truck Sales
Commerce City, CO
02.2019 - 08.2019
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Served customers in-store and by telephone to answer questions and place orders.
- Issued parts to technicians to complete customers' repairs.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
Parts Specialist
Schomp Subaru
Aurora, CO
02.2018 - 11.2018
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Organized parts storage and stocked inventory according to established guidelines.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
Parts Specialist
Shortline Subaru
Aurora, CO
07.2007 - 11.2018
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Served customers in-store and by telephone to answer questions and place orders.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
- Issued parts to technicians to complete customers' repairs.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Organized parts storage and stocked inventory according to established guidelines.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Maintained clean and neat parts counter and sales floor.
Education
Diploma - Required
Twin Falls Senior High School
Twin Falls, ID06.1992
Skills
Shipping and receiving
- Managing Parts
- Forklift Operation
- Pulling Parts
- Problem-Solving Skills
Warehouse Operations
Returns processing
Packaging and Labeling
Ordering parts
Verbal and written communication
Invoice Processing
Order Fulfillment
Problem-solving skills
Vehicle operations knowledge
Email Communication
Coordinating paperwork
Cycle counting
Inventory Management
Forklift Operation
Timeline
Parts Specialist
Mike Shaw Subaru
04.2021 - Current
Parts Specialist
Shortline Buick GMC
09.2020 - 04.2021
Parts Specialist
Skyline Mitsubishi
09.2019 - 08.2020
Parts Specialist
Bruckner's Truck Sales
02.2019 - 08.2019
Parts Specialist
Schomp Subaru
02.2018 - 11.2018
Parts Specialist
Shortline Subaru
07.2007 - 11.2018
Diploma - Required
Twin Falls Senior High School