Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jay Knox

Fairburn,GA

Summary

Accomplished management professional adept at building high-performing teams. Proven ability to drive cross-functional collaboration and implement innovative solutions to complex business challenges. Committed to delivering results that exceed expectations while maintaining a focus on continuous improvement and sustainable growth.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Cafeteria Manager

Fulton County Schools
Atlanta, GA
02.2024 - Current
  • Prepared weekly budget reports detailing revenue projections versus actual expenses incurred by the department.
  • Inspected facilities regularly to maintain cleanliness, sanitation and orderliness in the cafeteria.
  • Assisted in recruiting, hiring and training new personnel for the cafeteria staff.
  • Processed payments from customers using various payment methods such as cash or credit cards.
  • Supervised setup, takedown and maintenance of buffet tables during meal service periods.
  • Conducted regular inspections of equipment to ensure proper functioning; performed minor repairs when necessary.
  • Trained and supervised cafeteria staff on proper food handling techniques, safety procedures and customer service standards.
  • Coordinated work schedules for employees to ensure adequate coverage during peak hours.
  • Analyzed reports regarding sales volume, profitability and other metrics to make informed decisions about changes or improvements needed within the cafeteria.
  • Ordered necessary supplies for the efficient operation of the cafeteria.
  • Managed daily operations of cafeteria, including customer service, food preparation and inventory management.

Regional General Manager

Virgil's Gullah Kitchen
Atlanta, GA
03.2020 - 09.2023
  • Coordinated promotional events such as product launches and special discounts to drive sales growth in the region.
  • Recruited, trained, and managed staff across all regional locations.
  • Oversaw daily operations of restaurant, bar, catering services including staffing schedules and cash management procedures.
  • Analyzed financial data such as sales figures, profit margins, budgeting reports, to make recommendations for improvement or expansion.
  • Researched current trends in the food and beverage industry to identify opportunities for growth.
  • Managed guest complaints in a professional manner by resolving issues quickly and efficiently.
  • Ensured compliance with all local health department regulations regarding food handling, storage, preparation and service.
  • Maintained records of monthly expenses related to food and beverage services such as payroll costs, utilities bills.
  • Organized and conducted regular staff meetings to discuss food safety, customer service, and menu changes.
  • Negotiated contracts with suppliers for purchasing goods and services at discounted rates.
  • Added new menu options by consulting with talented chef to develop new recipes based on local, seasonal ingredients.
  • Delegated work to staff, setting priorities and goals.

Food and Beverage Director

Foxhall resort and sporting club
Douglasville, GA
01.2019 - 02.2020
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Negotiated contracts with vendors for food, equipment and supplies.
  • Performed regular inspections of kitchen facilities to ensure cleanliness, safety requirements are met as well as adherence to health codes, regulations set by state, local government agencies .
  • Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records .
  • Established standards for quality control, customer service, health and safety regulations.
  • Planned and executed special events hosted at the restaurant such as wine tastings and live music performances .
  • Worked closely with other departments such as kitchen staff or housekeeping staff to ensure smooth operations during events.
  • Participated in weekly management meetings in order to provide updates on current and future projects related to banquets.

Food and Beverage Director

Crown Plaza Hotel
Peachtree City, GA
05.2018 - 01.2019
  • Maintained records of monthly expenses related to food and beverage services such as payroll costs, utilities bills.
  • Reviewed invoices from vendors and submitted payment requests in a timely manner.
  • Provided guidance and mentorship for junior team members helping them reach their full potential within the organization.
  • Developed new menus in collaboration with the executive chef to ensure quality control standards were met.
  • Oversaw daily operations of restaurant, bar, catering services including staffing schedules and cash management procedures.
  • Analyzed financial data such as sales figures, profit margins, budgeting reports, to make recommendations for improvement or expansion.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Beverage Director

Ruth Chris Steakhouse
Atlanta, GA
02.2015 - 12.2017
  • Organized monthly happy hours featuring discounted drinks specials or unique cocktail creations.
  • Analyzed sales data to identify trends in customer preferences for product selection or promotional strategies.
  • Designed marketing campaigns aimed at increasing awareness of the venue's beverage program among target audiences.
  • Oversaw special events such as private parties or corporate functions to ensure appropriate staffing levels and efficient operations.
  • Conducted regular staff training on proper pouring techniques, responsible alcohol service practices, menu items and food pairings.
  • Negotiated pricing with suppliers for the best possible deals on high quality products.
  • Prepared monthly reports detailing sales figures, profits and losses in each outlet, product mix analysis and other relevant information.
  • Developed and maintained relationships with local wineries, breweries and distilleries to provide exclusive offerings to guests.

Beverage Director

Intercontinental Hotel
Buckhead, GA
03.2012 - 01.2015
  • Managed budgets related to beverage purchases, labor costs and supplies in accordance with set targets.
  • Organized weekly tastings of new products for management team review prior to purchasing decisions.
  • Created and implemented beverage menus for all restaurant outlets, including cocktails, beer, wine and non-alcoholic options.
  • Researched emerging industry trends in order to keep up with the latest developments related to beverage programs.
  • Assisted customers with knowledge about different wines or spirits available at the establishment.
  • Prepared monthly reports detailing sales figures, profits and losses in each outlet, product mix analysis and other relevant information.

Education

High School Diploma -

Palmetto High School
Palmetto, GA
05-1985

Western Kentucky University
Bowling Green, KY

Skills

  • Labor Management
  • Hospitality Management
  • Food and Beverage Operations
  • Menu development
  • Staff Leadership
  • Inventory Management
  • Vendor Negotiations

Certification

  • Servsafe Certified

Timeline

Cafeteria Manager

Fulton County Schools
02.2024 - Current

Regional General Manager

Virgil's Gullah Kitchen
03.2020 - 09.2023

Food and Beverage Director

Foxhall resort and sporting club
01.2019 - 02.2020

Food and Beverage Director

Crown Plaza Hotel
05.2018 - 01.2019

Beverage Director

Ruth Chris Steakhouse
02.2015 - 12.2017

Beverage Director

Intercontinental Hotel
03.2012 - 01.2015

High School Diploma -

Palmetto High School

Western Kentucky University

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