Jay Krishna
Portland,ME
Summary
Accomplished Billing Specialist and HR Account Manager with a proven track record at Charter Communications, Spectrum, and M3Global INC. Expert in billing systems, insurance verification, and enhancing employee satisfaction. Skilled in fostering teamwork, resolving discrepancies, and negotiating cost savings. Increased employee satisfaction scores significantly, demonstrating strong customer service and interpersonal skills.
Knowledgeable [Desired Position] with solid history of managing billing processes and ensuring accurate financial records. Adept at resolving discrepancies and improving billing procedures. Demonstrated proficiency in utilizing accounting software and maintaining organized records.
Overview
4
4
years of professional experience
Work History
Billing Specialist
Charter Communications, Spectrum
10.2023 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
HR Account Manager
M3Global INC
03.2021 - 09.2023
- Managed benefits administration, ensuring accurate enrollment and timely processing of claims.
- Spearheaded the development of performance management strategies for improved productivity.
- Conducted thorough job analyses to create accurate job descriptions and salary structures.
- Established a positive work environment through effective conflict resolution and mediation techniques.
- Provided ongoing support to employees during organizational changes or restructuring efforts.
- Managed relationships with external vendors, negotiating contracts to maximize cost savings for the organization.
- Reduced employee turnover by designing retention initiatives based on feedback from exit interviews.
- Increased employee satisfaction scores by regularly conducting surveys and addressing concerns promptly.
- Mentored junior HR team members in areas such as recruitment, benefits administration, payroll processing.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA12-2024
Bachelor of Arts - Accounting
Osmania University
India 04-2006
Skills
- Billing systems and software
- Insurance verification
- Invoice processing
- Customer service
Languages
English
Full Professional
Hindi
Native or Bilingual
Tamil
Native or Bilingual
Telugu
Native or Bilingual
Timeline
Billing Specialist
Charter Communications, Spectrum
10.2023 - Current
HR Account Manager
M3Global INC
03.2021 - 09.2023
High School Diploma -
Penn Foster Career School
Bachelor of Arts - Accounting
Osmania University