Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

JAY KUSLER

Lansing,MI

Summary

Results-driven professional in Enterprise SaaS sales and customer success with a proven track record of top-ranked performance, scalable process building, and cross-functional collaboration. Recognized for high-volume pipeline execution, user activation, and securing enterprise account wins within healthcare tech environments. Skilled in driving revenue growth, fostering lasting client relationships, and prioritizing team collaboration to achieve results. Specializing in strategic account management, client negotiations, and market analysis; known for reliability, strong communication skills, problem-solving abilities, and a results-driven mindset.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Clinical Account Executive

Parachute Health
03.2024 - Current
  • - Activated 1,200+ new users, exceeding targets, ranking #1-2 on team, outperforming quota by 300-400%.
  • - Executed high-volume outbound prospecting to engage clinicians nationwide.
  • - Closed major accounts: Village Medical, Evergreen Family Practice, CHAS Health, Northwest Primary Care.
  • - Led Charlotte and Detroit geofocus initiatives, driving adoption in underpenetrated markets.
  • - Developed Miro board and HubSpot processes to enhance lead funnel management.
  • - Selected for The Forem advanced professional development program.
  • - Attended healthcare conferences to strengthen industry expertise.
  • - Managed inbound inquiries with high-touch follow-up, converting prospects to users.
  • - Delivered product demos as SME on platform, EMR integrations, supplier workflows.
  • - Built relationships with decision-makers as a trusted advisor.
  • - Collaborated with Supplier Sales, SAMs, Implementation, Demand AMs.
  • - Provided market feedback influencing GTM strategy and product enhancements.
  • - Used HubSpot, ZoomInfo, Zendesk, Zoom, Datadog, Google Workspace for pipeline tracking.

Sales Account Manager

Lincare
01.2023 - 01.2024
  • Managed a multi-county territory, generating an average of 25–30 patient referrals per month.

    Increased referral volume by 15% within six months through consistent outreach and relationship building.

    Maintained weekly in-person visits to 60+ provider offices, strengthening referral pipelines.

    Supported patient onboarding, contributing to 92% therapy adherence rates for respiratory patients.

Sales Account Manager & CSR

Midwest Compression
01.2021 - 01.2023
  • Focused primarily on sales outreach and relationship-building with physicians and lymphedema therapists, generating 8–12 patient referrals per month.

    Assisted with patient onboarding and equipment education, supporting 20–25 setups per month to drive therapy adherence.

    Managed order intake and insurance verification, reducing delays and improving patient experience.

    Maintained a pipeline of 25–35 active patient cases, balancing follow-ups with new referral generation.

    Developed foundational healthcare sales skills, building comfort with patient-facing interactions and DME workflows.

Marketing Intern

LoopQA
06.2019 - 08.2019
  • Assisted in increasing LinkedIn follower count by 20% over the summer internship period.

    Scheduled and published 15+ targeted social posts, supporting brand awareness for QA SaaS services.

    Conducted competitive analysis on 10 peer companies, informing content direction and outreach strategy.

    Supported an email campaign that achieved a 22% open rate and 5% CTR, aiding lead generation efforts.

Education

B.B.A. - Marketing & Biology

Grand Valley State University
Allendale, MI
04.2020

Skills

  • Enterprise SaaS Sales & Customer Success Proficiency with modern tech suite (ZoomInfo, Slack, Okta, HubSpot, Salesforce, Zendesk, Google Workspace, and Microsoft Office) Account Management Pipeline Management Client Relationship Building Territory Development EMR Integrations: Athenahealth, eCW Cross Team-Functional Collaboration High-volume Prospecting & Demos Process Improvement & Workflow Optimization Written and verbal communication Strategic selling Territory management Customer relationship management Strong Interpersonal skills Contract negotiation

Certification

  • Area of Certification: Advanced Professional Development
    Company Name: The Forem | Parachute Health
    Timeframe: Earned October 2024
  • Area of Certification: QP3 Sales Training
    Company Name: Lincare | QP3
    Timeframe: Earned August 2023
  • Area of Certification: HubSpot Sales Software Certification
  • Company Name: HubSpot Academy
  • Timeframe: Earned July 2025

Accomplishments

  • Top Performer: Exceeded sales targets by 300–400%, consistently ranked #1–2 on team.
  • 1,200+ User Activations: Drove platform adoption at scale across diverse clinical settings.
  • Enterprise Deals Closed: Secured Village Medical (teams largest deal to date), Evergreen Family Practice, CHAS Health, and Northwest Primary Care.
  • Process Builder: Created Miro board with leadership to suggest a new sales motion and collaborated with leadership to design HubSpot workflows that were later adopted organization-wide for funnel optimization.
  • Leadership Initiatives: Led Charlotte and Detroit geofocus projects, expanding underpenetrated markets.
  • Conference Engagement: Attended Sleep, Diabetes, eCW, Athenahealth, and ACMA conferences for domain expertise.

Timeline

Clinical Account Executive

Parachute Health
03.2024 - Current

Sales Account Manager

Lincare
01.2023 - 01.2024

Sales Account Manager & CSR

Midwest Compression
01.2021 - 01.2023

Marketing Intern

LoopQA
06.2019 - 08.2019

B.B.A. - Marketing & Biology

Grand Valley State University

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