Jay Ladran
Converse,TX
Summary
Professional with high standards and results-driven approach, ready to excel in enforcing regulations and maintaining community standards. Strong background in assessing properties, interpreting codes, and ensuring compliance. Focuses on collaboration within teams and adapts to changing needs, ensuring reliability and consistency. Skilled in conflict resolution, detailed inspections, and effective communication, bringing balanced approach to enforcement and public service.
Results-focused professional with strong background in enforcing municipal codes and regulations. Known for effectively addressing and resolving compliance issues while ensuring community safety and well-being. Emphasizes team collaboration and adaptability, utilizing keen attention to detail and problem-solving abilities to meet objectives.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Code Enforcement Officer
City of San Antonio Development Services Department
01.2025 - Current
- Conducted inspections to ensure compliance with local codes and regulations.
- Investigated complaints regarding property violations and enforced corrective actions.
- Collaborated with community stakeholders to promote awareness of code enforcement initiatives.
- Developed and implemented training programs for new staff on code compliance procedures.
- Mentored junior officers in effective investigation techniques and conflict resolution strategies.
- Streamlined processes for tracking violations using code enforcement software systems.
- Prepared detailed reports documenting violations, inspections, and enforcement actions taken.
- Led outreach efforts to educate citizens on zoning laws and building codes.
- Enforced compliance with city regulations and ordinances pertaining to land use, zoning, nuisance housing, building codes and health and safety.
- Leveraged strong negotiation skills to resolve disputes between neighbors regarding shared responsibility for maintaining properties in accordance with local codes.
Management Analyst
City of San Antonio / Integrated Human Capital
10.2023 - Current
- Monitors and evaluates assigned programs and projects, sets deadlines, analyzes issues, and provides recommendations pertaining to Proactive Apartment Inspection Program (PAIP)
- Implements, monitors, and evaluates program objectives.
- Reporting on project status, maintaining database for full view of program progression. Tracking and driving reports for department leadership and City Council regarding the PAIP
- Prepares written reports and presentations on project progress for supervisor.
- First level review of proposed property admittance into PAIP. Recommendation to supervisor for next level review.
- Works to ensure coordination between divisions within the department.
- Data entry and database management of all participants within PAIP program, duties include mailing, emailing, in person conversation regarding notices and citations.
- Assist in program maintenance of participants and future participants of the PAIP program.
- Assist in review and proposal of properties for removal from PAIP
- Daily / Weekly / Monthly Reporting on progress of program numbers and trends
- Daily / Weekly / Monthly analysis of trends and potential bottlenecks in the program
- Developing, maintaining rotational scheduling of properties monthly inspections in coordination with Field Code Enforcement Officers. Coordinates any collaboration with full team inspections of properties.
Safety Coordinator I
City of San Antonio / Integrated Human Capital
10.2023 - Current
- Organizes, coordinates, and attends meetings with the accident review boards, safety committees.
- Provides or recommends visual aids, training aids, and other materials on specific safety subjects.
- Performs ergonomic assessments and recommends safety specifications and protective devices for equipment and fixed structures.
- Prepares and presents a variety of safety and training programs to employees, supervisors, and managers to disseminate information relating to safety goals, regulations, practices, techniques and standards.
- Conducting presentations regarding safety programs and initiatives.
- Leads the effort to develop and maintain departmental safety policies, manuals, standard operating procedures, and accident review boards for the city's administrative departments.
- Investigates accidents and injuries involving city personnel or city equipment, as well as complaints launched by personnel.
- Reviews reports of injuries, property damage, liability, vehicle collisions, claims involving the department and initiates appropriate action.
- Conducts planned and unplanned safety audits and inspections to reduce occupational safety risk factors and ensure compliance with safety directives and federal, state and local regulations.
- Oversees department's Driver Safety Program to include annual drivers' evaluations, medical re-certifications, moving violation warrants, and suspended licenses.
- Monitors drug/alcohol testing programs for drivers and high-risk positions.
- Monitor records of employees to identify eligibility for various safety awards and to identify when disciplinary actions should be taken due to safety violations.
- Compiles numerical data showing accident frequency, severity and related costs.
- Uses this information to analyze accident-related trends and costs for the department.
- Advises department management on changes needed to meet safety goals.
- Performs related duties and fulfills responsibilities as required.
Upgrade Advisor / Trellis
San Antonio Education Partnership
08.2022 - 01.2023
- Identifies, recruits, and contributes to increasing the population of admitted, enrolled, and underrepresented Adult Students
- Works in conjunction with Program Manager to develops an effective plan for recruiting in the assigned area(s) and schools, program specific population.
- Coordinates with high school counselors and Community College Counselors to facilitate the application process for returning adult learners.
- Tracks and follows up with targeted students and parents.
- Advises prospective students about admissions statuses, policies, and office programs for their desired college or program of choice.
- Develops working relationships with SAEP members, departments, colleagues, to enhance customer service and satisfaction.
- Conducts on and off campus public speaking and maintains related records.
- Reviews admission applications, scholarship applications with students to help guide them towards their education goals.
- Works directly with applicants and their parents to resolve extenuating circumstances, complaints, and appeals of admissions denials.
- Completes reports on programs/projects. Proposes, organizes, plans and coordinates events including accommodations, itineraries, meals, speakers, and records.
- Review and offer suggestions for resume writing and job searches for students who may require such assistance.
- Data Analytics of reporting to adjust enrollment strategy during, prior, and after enrollment cycles.
- Coordinate with team members to continue to brand and expand the Upgrade Program
Admissions Counselor III
Texas A&M San Antonio
09.2019 - 01.2022
- Identifies, recruits, and contributes to increasing the population of admitted, enrolled, and underrepresented students.
- Team leader for Transfer Team, assist in escalated questions and seeks to find resolutions to complicated enrollment issues.
- Develops an effective plan for recruiting in the assigned area(s) and schools.
- Coordinates with high school counselors to facilitate the applications process.
- Tracks and follows up with targeted students and parents.
- Advises prospective students about admissions statuses, policies, and office programs.
- Develops working relationships with TAMUS members, departments, counselors, and advisors to enhance customer service and satisfaction. Disseminates admissions information.
- Conducts on and off campus public speaking and maintains related records.
- Reviews admission applications and assists in conducting third reviews of applications.
- Works directly with applicants and their parents to resolve extenuating circumstances, complaints, and appeals of admissions denials.
- Completes reports on programs/projects. Proposes, organizes, plans and coordinates events including accommodations, itineraries, meals, speakers, and records.
- Coordinates major office programs. Serves on office committees.
- Data Analytics of reporting to adjust enrollment strategy during, prior, and after enrollment cycles.
- Overseen the Safety coordination of the building and employees.
- Developed EAP programs for safety of Department employees which included building inspections to meet city and state code requirements.
Enrollment Advisor
Ed2Go / Cengage Learning
10.2016 - 10.2018
- Responsible for sales of certificate training programs
- Prospecting for new students
- Outbound and inbound sales calls
- Follow up regarding close of sale.
- Presentation of product to client
- Overseeing enrollment of 2200 different Colleges and Universities Certificate Training Programs
- Working with Admissions Coordinator and Loan processors to manage students from enrollment through log in to class.
- Trained and developed staff with current enrollment process.
- Coached and cultivated team members to become new leaders within the organization.
- Responsible for daily, weekly, monthly, yearly enrollment goals and retention standards of team and individual staff members.
- Assist in directing prospective students in determining their life paths.
- Prospecting for new students
- Involved in recruitment process.
- Managing student’s educational career through time at school
Senior Admission Representative
United States University
08.2015 - 07.2016
- Overseeing enrollment of USU Degree Programs
- Working with Admissions Coordinator and Financial Aid to manage students from enrollment through first class.
- Trained and developed staff with current enrollment process.
- Coached and cultivated team members to become new leaders within the organization.
- Responsible for daily, weekly, monthly, yearly enrollment goals and retention standards of team and individual staff members.
- Assist in directing prospective students in determining their life paths.
- Prospecting for new students
- Involved in recruitment process.
- Managing student’s educational career through time at school
- Designated representative of all School of Nursing students
- Designated representative of all School of Education students
Registrar / Senior Admission Representative
UEI College
06.2014 - 08.2015
- Overseeing enrollment of UEI Chula Vista Diploma programs
- Working with Admissions Coordinator and Financial Aid to manage students from enrollment through first class.
- Trained and developed staff with current enrollment process.
- Coached and cultivated team members to become new leaders within the organization.
- Responsible for daily, weekly, monthly, yearly enrollment goals and retention standards of team and individual staff members.
- Assist in directing prospective students in determining their life paths.
- Prospecting for new students
- Involved in recruitment process.
- Managing student’s educational career through time at school
- Registrar Duties include managing audits of student files, processing LOA’s Attendance, Grades, overall reporting for entire campus.
- Overseen the Safety coordination of the building and employees.
- Developed EAP programs for safety of employees which included building inspections to meet city code requirements.
- Regular inspection of facilities to ensure property met code for city and company (ADA violations)
Online Admissions Manager/ University Advisor
Ashford University
01.2008 - 08.2014
- Overseeing enrollment of undergraduate students into Ashford University’s Online programs.
- Working with Admissions Counselors who manage students from enrollment through first class.
- Trained and developed staff with current enrollment process.
- Coached and cultivated team members to become new leaders within the organization.
- Responsible for daily, weekly, monthly, yearly enrollment goals and retention standards of team and individual staff members.
- Managed, forecasted, budgeted team goals based on current enrollment trends and capability of staff.
- Observed, documented and coached Admissions Counselors based on employee handbook. Administered corrective action if necessary.
- Continuous growth towards Director of Admissions role.
- As University Advisor responsible for enrollment and retaining of student though the course of 4 classes.
- Safety Liaison for floor
- Regularly conducted floor inspection for safety and code violations
- Participant in safety planning team for building evacuation
- Responsible for training of evacuations and meeting at safety checkpoint for those assigned to floor and department, evacuation drills conducted once per quarter.
- Responsible for ensuring EAP (Emergency Action Plan) is in adherence with San Diego Fire Department
- Quarterly meetings with Safety planning team to update on performance of drills from previous quarter.
- Assisted in developing plan of action to correct issues or lack of training.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ12-2002
Skills
- Clear communication skills
- Investigation techniques
- Patience and tact
- Legal compliance
- Research
- Concise communication skills
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
Certification
- Certified OSHA 30
- Licensed Code Enforcement Officer
Timeline
Code Enforcement Officer
City of San Antonio Development Services Department
01.2025 - Current
Management Analyst
City of San Antonio / Integrated Human Capital
10.2023 - Current
Safety Coordinator I
City of San Antonio / Integrated Human Capital
10.2023 - Current
Upgrade Advisor / Trellis
San Antonio Education Partnership
08.2022 - 01.2023
Admissions Counselor III
Texas A&M San Antonio
09.2019 - 01.2022
Enrollment Advisor
Ed2Go / Cengage Learning
10.2016 - 10.2018
Senior Admission Representative
United States University
08.2015 - 07.2016
Registrar / Senior Admission Representative
UEI College
06.2014 - 08.2015
Online Admissions Manager/ University Advisor
Ashford University
01.2008 - 08.2014
Bachelor of Science - Business Management
University of Phoenix