Jay Lane
Washington,UT
Summary
Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee and customer needs, expectations and records.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Equine Therapy Coordinator
Whispering Trails Riding Center
St. George, UT
04.2006 - Current
- Coordinated with Licensed Therapist in Developing and implementing therapy programs for individuals with mental and emotional disabilities.
- Assisted in evaluating patient progress and making recommendations for treatment plans.
- Provided support to therapists by coordinating patient appointments and scheduling meetings.
- Monitored the performance of therapeutic activities to ensure quality of care was being provided.
- Maintained accurate records of patient information including medical history, assessments, treatments and progress notes.
- Coordinated communication between therapists, physicians, families, caregivers and other healthcare professionals involved in a patient's care plan.
- Organized group sessions to facilitate interaction among patients with similar conditions or issues.
- Prepared documents such as reports, letters, memos, presentations and spreadsheets as needed by the department head or therapist team leader.
- Reviewed insurance claims for accuracy prior to submission to ensure timely reimbursement from insurers.
- Ensured all safety protocols were followed during therapy sessions according to facility policy.
Station Training Supervisor
SkyWest Airlines
St. George, UT
09.2018 - 10.2023
- Implemented training programs for new employees and recorded instruction.
- Conducted regular assessments of existing employee performance to identify areas needing improvement.
- Instructed trainees on all ground equipment and ground operations for SkyWest, American, United and Delta Airlines.
- Trained and developed departmental employees on software systems, platforms, health and safety regulations, courier protocols, inventory tracking system and database manager operations for all four airlines.
- Coordinated the scheduling of classes, workshops, and other training initiatives.
- Organized team-building activities to motivate staff members and improve morale.
- Created detailed reports outlining progress of each employee's development.
- Evaluated effectiveness of existing training programs and recommended changes as needed.
- Monitored compliance with all safety regulations during and after training.
- Maintained records of attendance at all trainings and provided feedback to department managers regarding employee participation levels.
- Conducted ongoing evaluations to determine effectiveness of programs and make recommendations for necessary modifications.
- Evaluated and communicated trainee participation and performance in reports to management.
- Cross-trained employees to do other jobs within business, increasing job skills and productivity.
- Conveyed current policy, procedure and compliance information to employees.
- Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.
- Awarded certificates to employees who completed training to recognize accomplishments, boosting motivation and retention.
- Maintained and tracked certifications to meet compliance requirements with TSA, FFA and Mainline Airline Partners to remain up-to-date for training.
- Coordinated training session logistics by preparing equipment and securing facilities.
Station Manager
Allegiant Airlines
St. George, UT
03.2017 - 08.2018
- Oversaw the daily operations of the station for Allegiant Airlines from it's inaugural flight until the final flight from St George Regional Airport.
- Oversaw staff scheduling, safety, training and compliance requirements, inventory control, and equipment maintenance.
- Conducted regular staff meetings to discuss performance objectives, safety protocols, and customer service standards.
- Recruited, trained, supervised, evaluated, coached and disciplined staff members.
- Resolved customer complaints in a timely manner while providing excellent customer service skills.
- Ensured that all equipment was maintained according to manufacturer's specifications.
- Provided technical support for staff members in the use of computer systems related to the station's operations.
- Adhered to company guidelines regarding safety measures for employees working in hazardous environments.
- Effectively reduced job-related accidents by properly training departmental employees on corporate safety processes.
- Monitored staff operations to comply with administrative policies and procedures, safety rules, contracts and government regulations.
Real Estate Agent
ERA Brokers Consolidated
St. George, UT
02.1998 - 05.2006
- Advised clients on market conditions, prices, mortgages, legal requirements and related matters.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Conducted property inspections to ensure compliance with applicable regulations and standards.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
- Managed marketing strategies for properties including advertising campaigns and open houses.
- Generated leads through networking activities such as cold calls and referrals from past clients.
- Maintained updated knowledge of local real estate markets.
- Prepared comparative market analysis to estimate properties' value.
- Ensured all transactions followed state laws regarding real estate practices.
- Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
- Coordinated appointments to show homes to prospective buyers.
- Responded promptly to client inquiries via phone or email.
- Networked with industry contacts to expand knowledge of real estate markets and best practices.
- Called or emailed lapsed clients to inquire about continuing needs.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Pushed through objectives, persuading clients to purchase by applying advanced sales techniques.
- Prepared and delivered sales presentations.
- Promoted active listings through social media marketing, open houses and newsletters.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
Instructor
Church Educational System
Salt Lake City, UT
04.1987 - 01.2001
- Developed and implemented lesson plans to instruct students.
- Provided classroom and individualized instruction to students.
- Assessed student progress through tests and quizzes in order to evaluate understanding of course material.
- Encouraged students' critical thinking skills by facilitating classroom discussions.
- Created a positive learning environment by establishing open communication with students, parents and colleagues.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Established rules for class management and discipline while implementing appropriate consequences for disruptive behavior.
- Remained calm and patient in student interactions to support individual growth and development.
- Maintained accurate records of attendance, grades and assessments for all students in the course.
- Utilized multimedia technologies such as audio-visual equipment, computers or video projectors when teaching classes.
- Kept up-to-date with advancements in subject area knowledge by attending conferences or workshops.
- Attended meetings, training and activities to enhance skills and credentials.
Education
Master of Arts - Philosophy
California State University - Dominguez Hills
Carson, CA05-1999
Real Estate License -
State of Utah
08-1998
Bachelor of Science - Social Science & Communication
Southern Utah University
Cedar City, UT05-1987
Skills
- Training Procedure Implementation
- Instructional Strategies & Presentation
- Effective Communication & Conflict Resolution
- Problem-Solving
- Documentation and Recordkeeping
- Time Management
- Teamwork and Collaboration
- Compliance Training
Affiliations
- Historical Society Member -
- Southern Utah Backcountry Horsemen Associate -
- Member Washington Chamber of Commerce
- Voting District Chair & State/ County Delegate - Republican Party 1998-2004, 2007-2008
Accomplishments
- Real Estate Multi-Million Dollar Producer
Certification
- Customer Service and Ground Operations Compliance St George Regional Airport 2018-2023 (Allegiant Airlines 2018-2019, Delta/ American and United Airlines 2019-2023)
Languages
Thai
Limited
References
References available upon request.
Timeline
Station Training Supervisor
SkyWest Airlines
09.2018 - 10.2023
Station Manager
Allegiant Airlines
03.2017 - 08.2018
Equine Therapy Coordinator
Whispering Trails Riding Center
04.2006 - Current
Real Estate Agent
ERA Brokers Consolidated
02.1998 - 05.2006
Instructor
Church Educational System
04.1987 - 01.2001
Master of Arts - Philosophy
California State University - Dominguez Hills
Real Estate License -
State of Utah
Bachelor of Science - Social Science & Communication
Southern Utah University
- Customer Service and Ground Operations Compliance St George Regional Airport 2018-2023 (Allegiant Airlines 2018-2019, Delta/ American and United Airlines 2019-2023)
Similar Profiles
Alexandra BenitezAlexandra Benitez
Equine Therapeutic Trainer/Stable Hand at Whispering Manes Therapeutic Riding CenterEquine Therapeutic Trainer/Stable Hand at Whispering Manes Therapeutic Riding Center
Julianna RiveraJulianna Rivera
Camp Counselor at Happy Trails Riding AcademyCamp Counselor at Happy Trails Riding Academy
Jennifer WatsonJennifer Watson
Volunteer at Happy Trails Riding AcademyVolunteer at Happy Trails Riding Academy