Jay Latimer-Marquez
BEAVERTON,OR
Summary
Detailed, dependable Switchboard Professional known for having great organizational skills. Gifted at working with all types of people. Looking for a position where hard work and dedication will be highly valued and appreciated by employer and customers!
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Department of Treasury
Portland, OR
10.2004 - 04.2005
- Processed extremely high volume phone calls while maintained a high level of efficiency and professionalism.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Customer Account Manager
Integra Telecom
Beaverton, OR
10.2001 - 12.2003
- Developed relationships with customers through proactive communication and follow-up activities.
- Maintained accurate records of all transactions in the company's database system.
- Collaborated with other departments to ensure smooth delivery of services to customers.
- Provided customer service to existing clients by responding to inquiries and resolving complaints.
Customer Service Representative
Alaska Communication Services
Anchorage, Alaska
07.1996 - 10.2001
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Implemented innovative methods for streamlining the customer service process.
- Answered inbound calls, chats and emails to facilitate customer service.
Switchboard Operator
NW Asthma & Allergy
Seattle, WA
07.1987 - 11.1990
- Answered and transferred incoming calls to appropriate departments, personnel or outside lines.
- Monitored and recorded daily phone activity in log book.
- Operated multi-line telephone system to answer incoming calls, determine purpose of callers, and forward calls to appropriate personnel or department.
- Routed emergency calls to the appropriate department or personnel.
- Alerted staff of emergency information and general announcements using PA system.
Education
Diverse 8 Years
University of Alaska Anchorage
Anchorage, AKSkills
- Switchboard Operation
- Professional Communication
- Call Routing
- Excellent Phone Demeanor
- Computer Skills
- Emergency Response
Custom
- I am highly qualified in telecommunications. I do not waste time, play games, engage in office politics or dramas. Looking for similar consideration from coworkers and management. I consistently look for silver linings and believe in and encourage the good in all!
Timeline
Customer Service Representative
Department of Treasury
10.2004 - 04.2005
Customer Account Manager
Integra Telecom
10.2001 - 12.2003
Customer Service Representative
Alaska Communication Services
07.1996 - 10.2001
Switchboard Operator
NW Asthma & Allergy
07.1987 - 11.1990
Diverse 8 Years
University of Alaska Anchorage
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