Jay Lavender
Athens,GA
Summary
Professional with hands-on experience in collaborative environments, prepared to contribute to project success. Known for reliability and adaptability in meeting dynamic team needs. Exhibits strong organizational abilities and effective communication and relationship building skills.
Overview
3
3
years of professional experience
Work History
Hotel Indigo-Athens Internship
Hotel Indigo Athens
08.2024 - Current
- Created high-end promotional videos for the hotel's website and social media platforms.
- Responsible for creating training videos for internal use with the use of AI to promote better comprehension of the Employee Handbook.
- Integrating the proper use of AI into the hospitality field.
Ticketing Specialist
The Classic Center
05.2024 - Current
- Liaised with event organizers to coordinate logistics related to ticket sales, distribution, and access control at venues.
- Assisted customers with special requests or accommodations, ensuring a positive experience for all patrons.
- Implemented new ticketing software, resulting in faster transaction processing times and improved user experience.
Guest Services Agent(Seasonal)
Augusta National Golf Club
04.2024 - 04.2024
- Coordinated seamless transportation logistics for members and their guests during the Master’s Tournament, utilizing provided technology to ensure timely and efficient rides
- Facilitated smooth communication between guests, drivers, and event staff to guarantee a hassle-free transportation experience
- Resolved guest inquiries and concerns with professionalism, ensuring a high level of satisfaction and maintaining the event’s distinguished reputation
- Monitored and optimized ride schedules in real-time to accommodate changes and special requests, enhancing the overall guest experience
Concierge
Georgia Center for Continuing Education and Hotel
06.2022 - Current
- Communicating with every area of the hotel to inform them of the guest’s experiences, problems, and questions
- Anticipate and fulfill guest’s needs in and around the hotel
- Drove guests around the Athens area as part of the hotel’s shuttle service
Laundry Support/House Person
Georgia Center for Continuing Education and Hotel
06.2022 - 07.2022
- Selected as the first high school student hired by on-campus University of Georgia hotel and convention center
- Pursued position to gain first-hand experience and knowledge with all positions within a hotel setting
- Removed linens and trash from each hotel room daily, delivering them to the laundry room
- Maintained the order and cleanliness of the public lobby areas
- Prepared sheet packets and linens for housekeeping staff
- Cleaned and organized housekeeping carts
- Stocked floor closets with amenity packets for housekeeping
Assistant Tennis Coach
Jennings Mill Country Club
06.2021 - 08.2021
- Built on experience as a competitive tennis player to gain knowledge in the operation of tennis programs within a country club
- Assisted in organizing summer tennis and pool programs for young children
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Relationship building
- Organizational skills
- Clear communication
Timeline
Hotel Indigo-Athens Internship
Hotel Indigo Athens
08.2024 - Current
Ticketing Specialist
The Classic Center
05.2024 - Current
Guest Services Agent(Seasonal)
Augusta National Golf Club
04.2024 - 04.2024
Concierge
Georgia Center for Continuing Education and Hotel
06.2022 - Current
Laundry Support/House Person
Georgia Center for Continuing Education and Hotel
06.2022 - 07.2022
Assistant Tennis Coach
Jennings Mill Country Club
06.2021 - 08.2021