Jay Lee
Queens
Summary
Dynamic Cafe Manager with proven expertise in customer service, staff training, and operational efficiency. Achieved significant improvements in customer satisfaction and financial compliance through effective training programs and streamlined processes.
Overview
13
13
years of professional experience
Work History
Cafe Manager
Root Coffee
Port Washington
01.2025 - Current
- Developed and implemented staff training programs to enhance customer service skills and operational efficiency.
- Maintained accurate financial records, ensuring compliance with budgeting and reporting requirements.
- Streamlined inventory management processes to reduce waste and improve stock rotation practices.
- Executed marketing initiatives to promote seasonal offerings and increase customer engagement.
- Resolved customer complaints effectively, enhancing customer satisfaction and loyalty.
- Trained staff on new equipment usage and maintenance to ensure operational safety and efficiency.
- Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
- Ensured all work areas were kept clean and hygienic according to health regulations.
- Recruited, trained, managed and evaluated cafe staff performance.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Maintained an accurate cash register system at all times during business hours.
- Interacted with customers to provide assistance with menu selections and any other inquiries or complaints they may have had.
Server
9292 KBBQ
Duluth
07.2021 - 12.2022
- Delivered prompt and attentive service to enhance guest dining experiences.
- Recommended menu items based on customer preferences and dietary restrictions.
- Resolved customer complaints effectively, ensuring satisfaction and retention.
- Assisted in training new servers on restaurant policies and service standards.
- Managed multiple tables efficiently during peak hours to maximize service quality.
- Maintained knowledge of menu items and specials to provide accurate information.
- Processed customer payments using point-of-sale systems with accuracy.
- Prepared and served beverages, ensuring compliance with health and safety standards.
- Conducted regular checks on guest satisfaction and addressed any concerns promptly.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
Baker Manager
Paris Baguette
Flushing
08.2012 - 07.2016
- Prepared various dough types according to standardized recipes for consistent product quality.
- Maintained inventory of baking supplies and ingredients to ensure uninterrupted operations.
- Executed quality control measures to uphold product standards and minimize waste.
- Coordinated with team members to streamline baking processes and meet production goals.
- Trained new staff on baking techniques and safety protocols to maintain high standards.
- Implemented effective sanitation practices to maintain a clean and safe work environment.
- Monitored baking times and temperatures to guarantee perfect product consistency.
- Participated in team meetings to discuss production challenges and share best practices.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Followed food safety guidelines while preparing all food items.
- Ensured that all health regulations were followed at all times while working in the kitchen.
- Kept records of daily production numbers for each type of item produced.
- Attended training sessions related to food safety procedures and techniques.
- Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
Education
Associate of Arts - Cooking
Le Cordon Bleu
Tucker, GA08-2014
Skills
- Customer service and support
- Staff training and development
- Financial management and budgeting
- Inventory management
- Marketing strategy and execution
- Forecasting and analysis
Timeline
Cafe Manager
Root Coffee
01.2025 - Current
Server
9292 KBBQ
07.2021 - 12.2022
Baker Manager
Paris Baguette
08.2012 - 07.2016
Associate of Arts - Cooking
Le Cordon Bleu