Jay Lombardo
Kingman,AZ
Summary
Installation Technician successful at managing multiple projects daily and seeing a diverse range of technical tasks through to completion.
Overview
10
10
years of professional experience
Work History
Propane Service Technician
AmeriGas Propane
Kingman, AZ
10.2022 - Current
- Evaluated systems according to predetermined checklist and noted issues.
- Diagnosed and troubleshot problems, repairing, and restoring equipment to peak performance.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Inspected equipment to diagnose operational issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Explained diagnostic findings to customers and outlined repair or service options.
- Perform leak checks and tests to insure system is leak free and in safe working order.
- Operate crane truck to on load / off load tanks and connect them to existing propane gas systems and check for leaks before making system live.
- Perform site inspections on both commercial and residential to insure system would meet NFPA 58 code.
- Follow NFPA 58 guidelines to insure customers are safe and equipment is in safe working condition.
- Install underground Polly gas lines and above black iron piping to connect tank and home together.
- Always wear appropriate PPE to insure safety.
- Completed accuracy testing and calibration adjustments.
- Performed on- site emergency response maintenance as needed conducting troubleshooting, and performing corrective measures as assigned.
- Maintained Daily truck inventory and end of shift paper work.
- Responsible for keeping vehicles in good condition by checking oil, air, water level, tire pressure, fluid levels, lights, etc.
Propane Delivery Driver
AmeriGas Propane
Lake Havasu City, AZ
10.2019 - 10.2022
- Delivering product to both residential and commercial customers in safe and timely manner.
- Required knowledge of equipment, safety procedures, rules, and regulations as set forth by NFPA58.
- Responsible for keeping vehicles in good condition by checking oil, air, water level, tire pressure, fluid levels, lights, etc.
- Maintained Daily truck inventory and end of shift paperwork.
- Loaded propane safely at bulk plants for delivery.
- Drove both single axle bobtail and tandem axle delivery trucks.
- Perform leak check and tests to ensure customer safety.
- Followed all company safety polices.
Account Representative
Arizona Premium Water
Lake Havasu City, AZ
02.2019 - 04.2020
- Managed 150+ accounts to assess satisfaction and current needs.
- Analyzed accounts for delinquencies and other ongoing issues.
- Kept detailed records of customer interactions for optimal traceability.
- Developed and implemented strategies to improve customer retention and loyalty.
- Achieved revenue targets by developing targeted account strategies.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
CDL Truck Driver
May Trucking
Phoenix, AZ
07.2019 - 09.2019
- Verified contents of inventory loads against Bills of Lading.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Maintained safe driving record by observing road rules, remaining cautious, and alert in unfamiliar areas and keeping control of vehicle.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Conducted efficient cargo transfers to maintain route schedules.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Contacted dispatch to report delivery incidents and determine best methods for resolution.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Dropped and hooked trailers and changed configuration of equipment.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
Inside Sales Representative
Gibson And Barnes
10.2015 - 10.2017
- Managed 200+ professional customer interactions.
- Answered customers' questions regarding products, prices, and availability.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Used CRM software to maintain detailed contact logs and account records.
- Set up new accounts, established customer credit and set up payment methods.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Stayed current on company offerings and industry trends.
- Set and achieved company defined sales goals.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Service Plumber
Workrite Property Service
06.2014 - 01.2015
- Installed valves, hangers, supports, and flanges inside piping systems.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Selected type and size of piping required for each project.
- Offered guidance and training to junior team members.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
- Repaired plumbing systems, components, and equipment.
- Inspected sewers and piping systems to assess quality and condition.
- Complied with state plumbing codes throughout duration of each project.
- Eliminated risks by correctly identifying potential safety hazards.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
- Implemented maintenance and repair for fixtures, water mains, natural gas, fire systems and backflow preventers.
Skills
- Customer Service
- Project Oversight
- Sufficient in most computer programs (Microsoft Office, Excell, Microsoft word and Microsoft 365)
- Flexible and Adaptable
- Scheduling and Coordination
- Safety Procedures Adherence
- Inventory Management
- Problem and Issue Resolution
- Learning Management Systems
Timeline
Propane Service Technician
AmeriGas Propane
10.2022 - Current
Propane Delivery Driver
AmeriGas Propane
10.2019 - 10.2022
CDL Truck Driver
May Trucking
07.2019 - 09.2019
Account Representative
Arizona Premium Water
02.2019 - 04.2020
Inside Sales Representative
Gibson And Barnes
10.2015 - 10.2017
Service Plumber
Workrite Property Service
06.2014 - 01.2015