JAY LOOP
Manchester,USA
Summary
Professional patient services expert prepared for seamless coordination of patient care. Proven ability to enhance patient experiences by managing schedules, verifying insurance, and maintaining accurate records. Valued team collaborator with focus on achieving results and adapting to changing needs. Skilled in communication, organization, and problem-solving.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Patient Services
UH Radiology, Michigan Medicine
03.2023 - Current
- Checking Patient in for appointments
- Training New Hires
- Answering calls
- Helping other Departments Coordinate appointments
- Problem solving with CT Leadership.
Patient Services
Mott Radiology, Michigan Medicine
09.2021 - 03.2023
- Checking Patient in for appointments
- Scheduling General Anesthesia Patients
- Answering calls
- Helping other Departments Coordinate appointments
- Calling patients with prep information.
Store Manager
Bentley's Pet Stuff
11.2018 - 09.2021
- Managed all aspects of running store.
- Hired and trained 10 employees.
- Handled all team members' scheduling.
- Motivated entire team.
- Handled product placement, display, and visual merchandising standards.
- Performed shift drawer counts.
Operation Manager
DSW Canton
05.2017 - 05.2018
- Responsible for hiring and training employees.
- Controlling payroll by monitoring hours and sales.
- The store manager and I wrote the schedules for the 18 associates with the given payroll.
- Insured that the customers received the best serves.
- Coached associates in the moment to minimize customer issues.
- Made sure store was up to visual standards; clean and organized.
Department Manager
Shoes and Accessories, Nordstrom
11.2012 - 04.2017
- Writing schedules for 13 associates based on business needs.
- Strategizing to meet or exceed company sales goals.
- Hiring my team, coaching my team, and writing/delivering reviews.
- Handling customer issues and resolving them to ensure customer satisfaction.
- Setting departments to visual standards.
Department Manager
Woman's Shoes, Von Maur Livonia
06.2008 - 10.2012
- Responsible for hiring and training employees.
- Controlling payroll by monitoring hours and sales.
- The store manager and I wrote the schedules for the 18 associates with the given payroll.
- Insured that the customers received the best serves.
- Coached associates in the moment to minimize customer issues.
- Made sure store was up to visual standards; clean and organized.
Furniture merchandiser
Macy's
03.2003 - 05.2008
- Setting up furniture visual per corporate standards.
- Ensuring pricing is correct on all visuals.
- Assisting coworkers with customers.
- Loading sold merchandise for customers.
Shift Manager
Burger King Big Rapids
08.1998 - 01.2003
- Ensuring customers receive great service.
- Making sure restaurant is clean.
- Money handling.
- Opening and closing.
Education
Ferris State University
01.1998
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Pine River High School
Leroy, MI01.1996
Skills
- Supervisory skills: Motivating & assessing employees
- Operational budgeting Proficient
- Program implementation
- Motivating others to achieve objectives and identifying
- Risk management improvements or corrective actions
- Employee development
- Development in any professional field
- Customer retention
- Employee supervision and motivation
- Performance improvements
- MS Office proficient
- Compensation/benefits administration
- Outstanding communication skills
- Supervision and training
- Reliable
- Schedule management
- Root cause analysis
- Sound judgment
- Project management
- Policy/program development
- Staff training and development
- Financial administration
- Retail inventory management
- Cross-functional team management
- Employee training
- Team-oriented
Certification
MULTITASKING (10+ years) PROBLEM-SOLVING (10+ years) Cash Handling (10+ years) Customer Service (10+ years) Merchandising (10+ years) Payroll (10+ years) Retail Management (10+ years) Sales (10+ years) Scheduling (10+ years) Team Building (10+ years) Store Management Experience (8 years) Marketing (10+ years) Branding (10+ years) Case Management (10+ years) Public Relations (10+ years)
Awards
Awards, John Phillip Sousa award May 1996
Timeline
Patient Services
UH Radiology, Michigan Medicine
03.2023 - Current
Patient Services
Mott Radiology, Michigan Medicine
09.2021 - 03.2023
Store Manager
Bentley's Pet Stuff
11.2018 - 09.2021
Operation Manager
DSW Canton
05.2017 - 05.2018
Department Manager
Shoes and Accessories, Nordstrom
11.2012 - 04.2017
Department Manager
Woman's Shoes, Von Maur Livonia
06.2008 - 10.2012
Furniture merchandiser
Macy's
03.2003 - 05.2008
Shift Manager
Burger King Big Rapids
08.1998 - 01.2003
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Pine River High School
Ferris State University
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