Jay Louden
Customer Service Agent/
Arvada,CO
Summary
I'm looking for a position that is challenging, that provides opportunity to make a difference in my community and that make use of the various skills and experiences I've developed.
Overview
38
38
years of professional experience
Work History
Theater Director
Freelance
Denver/LosAngeles, CO/CA
06.2004 - Current
- Directed over 25 successful productions several of which exceeded expected audience numbers.
- Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
- Developed schedules for production, editing and duplication for timely delivery.
- Participated in meetings with producers and production crew to keep program in step with creative vision.
- Presented production ideas and determined creative scenarios for production and delivery.
- Conducted meetings with staff to discuss production progress and to attain production objectives.
- Alleviated issues between actors on set to keep projects on track and avoid delays or budget overages.
Customer Service Agent
Angi/Homeadvisor
Denver, CO
04.2017 - 06.2022
- Managed 80-110 customer calls every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered
- Resolved over 40 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management
- Educated customers on company systems, form completion and access to services
Sales/Customer Service Associate
Home Depot
Denver, CO
07.2016 - 04.2017
- Managed 50 customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Provided primary customer support to internal and external customers
Education
Master of Arts - Directing And Theatrical Production
University of California, Irvine
Irvine, CANo Degree - Acting
ACT Professional Actor Training
San Francisco CABachelor of Arts - Theater Arts
Indiana University Bloomington
Bloomington, INSkills
- Critical Thinking
- Time Management
- Complex Problem-Solving
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
Timeline
Customer Service Agent
Angi/Homeadvisor
04.2017 - 06.2022
Sales/Customer Service Associate
Home Depot
07.2016 - 04.2017
Theater Director
Freelance
06.2004 - Current
Master of Arts - Directing And Theatrical Production
University of California, Irvine
No Degree - Acting
ACT Professional Actor Training
Bachelor of Arts - Theater Arts
Indiana University Bloomington
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