Jay Lowe
West Friendship,MD
Summary
Knowledgeable Operations Manager with over 10 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
13
13
years of professional experience
Work History
Operations Manager
Business MAPS LTD
Austin , TX
04.2020 - Current
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Complete weekly and monthly production scoreboards and monthly financial tracking reports for the team and suggest improvements in expenses, systems & processes and obtain lower pricing with vendors.
- Accurately implement the MBC Coach & Client Onboarding & Offboarding Models to onboard new coaches and clients while finding ways to improve our systems as the opportunity arises.
- Prepared periodic reports for senior leadership summarizing forecast results, assumptions, and implications for the business.
- Conducted data analysis to prepare forecasts and identify trends.
- Reviewed and updated new client onboarding workflows to drive improvements.
Market Center Administrator
Keller Williams
Ellicott City , MD
04.2014 - 04.2020
- All bookkeeping (A/R and A/P) requirements for all associate transactions and reporting to corporate accounting, with daily, weekly, monthly computer inputs and reporting
- Lead strategic, financial analysis, ensure appropriate bookkeeping and accounting systems are accurately maintained, complete weekly soft closes, and close the books monthly. Lead associates to implement the same systems in their businesses.
- Lead the Market Center staff using the Leverage system and tools to build and grow a powerful team
- Build and manage operational systems that empower associate businesses.
- Fully proficient in all technology offered, including, but not limited to, Command, Docusign, Dotloop, Winmore, Account Edge, Sovos, etc.
- On a monthly basis, build the Market Center’s value package, and lead systematic communications of value
Business Office Manager
The Georgetown Retirement Home
Washington , DC
01.2011 - 03.2014
- Manage staff such as receptionists, customer service liaison, and chauffeurs
- Accounting and financial record keeping
- Process payroll, invoices, and collect accounts receivable
- Analyze budget restraints and compute monthly reports comparing the
accuracy of the budget projections - Assist in human resource issues and decisions
- Facilitate all staff orientations and training classes
- Produce scheduling for seventy+ staff members
Education
Bachelor of Science - Health Service Administration
James Madison University
Harrisonburg, VA05.2011
High School Diploma -
Poolesville High School
Poolesville, MD05.2007
Skills
- Program Administration
- Process Improvement
- Customer Retention
- Budget Development and Management
- Business Planning
Timeline
Operations Manager
Business MAPS LTD
04.2020 - Current
Market Center Administrator
Keller Williams
04.2014 - 04.2020
Business Office Manager
The Georgetown Retirement Home
01.2011 - 03.2014
Bachelor of Science - Health Service Administration
James Madison University
High School Diploma -
Poolesville High School
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