Jay MacMurray

EProvide expert internal and external customer service and sales support to both the Inside Sales Team, vendors and customers. Assist in maintaining performance expectations to further enhance the organization’s position for each customer, vendor and supplier experience.

• Responsible for the Order to Invoice Process including, but not limited to, value added order entry, process management and follow up.
• Support sales team with direct customer contact within Demand and Quality assurance processes. Providing first point of escalation after initial set of expedites. Handle branch service requests (sure ship and sure receipt), Return Material Authorizations, initiate Corrective Action Requests, Field Quality Request analysis and correct post-delivery issues while working origin of any Slow-Moving Inventory.
• Manage and act as a liaison between the organization and several of organization’s largest accounts. Duties include joining and hosting customer calls to review status of inventory, order status’ and to start any escalations that are required to enhance the overall customer experience.
• Maintained

Managed department-specific scheduling, billing, and preoperative patient advising for Sacred Heart Hospital.

Oversaw property operations, including enforcing security and safety protocols, processing sales reports, and auditing data.