Jay Marcano
Copperas Cove,TX
Summary
Dynamic and results-driven leader with extensive experience in strategic leadership, team coaching, and operational management across the retail and aviation sectors. Skilled in data-driven decision-making and business process improvement, consistently driving operational excellence, and elevating customer satisfaction. Proven success in leading high-performing teams, managing budgets, and executing growth initiatives that enhance efficiency and brand performance. Fluent in Spanish, English, and Italian.
Overview
11
11
years of professional experience
Work History
Aviation Mechanic
U.S Army
Fort Hood, TX
08.2022 - 08.2025
- Conducted routine servicing of aircraft and subsystems to ensure operational readiness, maintaining a 98% mission-capable rate across a fleet of multiple aircraft models.
- Performed scheduled maintenance, and assisted with specialized inspections in accordance with FAA and military standards.
- Conducted operational checks and supported troubleshooting of aircraft subsystems using advanced diagnostic tools, resolving technical discrepancies 20% faster than average maintenance benchmarks.
- Operated and maintained standard and specialized tools, as well as ground support equipment, ensuring 100% compliance with calibration standards.
- Accurately completed maintenance records, logs, and documentation in accordance with regulatory requirements, achieving 100% audit readiness.
Store Manager
Starbucks Coffee Company
Miami, FL
08.2018 - 08.2022
- Managed a $4M+ annual Starbucks business, overseeing daily operations and leading a team of 40+ partners to consistently meet performance goals.
- Led hiring and onboarding for 500+ partners across multiple markets and districts, strengthening staffing pipelines and improving retention.
- Drove $50K+ in quarterly sales growth by optimizing inventory, reducing waste, and partnering with Store Managers to refine sales strategies.
- Developed and coached partners, resulting in multiple internal career advancements, including three external manager promotions.
- Organized and led all district community initiatives, enhancing brand presence and deepening engagement with local communities.
Assistant Store Manager
Sertinos
Miami, FL
03.2017 - 08.2018
- Coached and developed store associates through diverse interactions, fostering growth and teamwork among a 20-person team.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
- Conducted analysis to address productivity and improve employee morale.
- Aided in negotiation with vendors and suppliers to reduce overall costs.
Co-Director /Aircraft Maintenance Manager
Flymec Services
Barquisimeto, Lara
01.2015 - 03.2017
- Managed a team of 30 personnel overseeing operations for a $2 million aviation maintenance program, ensuring all repairs and services met strict safety and compliance standards.
- Requested aviation parts and supplies ahead of scheduled maintenance to maintain inventory readiness and reduce downtime.
- Researched, read, and interpreted technical manuals and guidelines to prepare for inspections, installations, and complex repairs.
- Managed repair logs and maintenance documentation, accurately recording preventive and corrective actions in aircraft logbooks and required reports.
- Compiled and analyzed maintenance data to generate detailed weekly and monthly reports, and led team meetings to review performance, safety metrics, and improvement initiatives.
Education
Master of Science - Business Administration/Healthcare Management
Florida International University
Miami, FLBachelor of Science - Interdisciplinary Sciences
Liberty University
Lynchburg, VAAssociate of Science - Aircraft Maintenance Technician: AMT-1
Technical Institute of Aeronautics
Barquisimeto, VenezuelaYellow Belt Certificate - Lean Six Sigma
Florida International University
Miami, FLCertification - Project Management
St. Michael Learning Academy
Houston, TXCertification - Aviation Mechanic
U.S. Army: Advanced Individual Training
Fort Eustis, VACourse - Conduction And Command: Leadership
U. C. M. E. Coronel Jose Maria Camacaro
Barquisimeto, VenezuelaSkills
- Strategic Leadership
- Team Development & Coaching
- Operational Efficiency
- Project Coordination
- Maintenance & Technical Troubleshooting
- Inventory & Supply Chain Management
- Business Process Improvement
- Customer Experience Management
- Data-Driven Decision Making
- Budget Oversight & Cost Control
- Workforce Scheduling & Staffing Strategy
- Performance Metrics Analysis
- Compliance & Safety Standards Management
Timeline
Aviation Mechanic
U.S Army
08.2022 - 08.2025
Store Manager
Starbucks Coffee Company
08.2018 - 08.2022
Assistant Store Manager
Sertinos
03.2017 - 08.2018
Co-Director /Aircraft Maintenance Manager
Flymec Services
01.2015 - 03.2017
Bachelor of Science - Interdisciplinary Sciences
Liberty University
Associate of Science - Aircraft Maintenance Technician: AMT-1
Technical Institute of Aeronautics
Certification - Aviation Mechanic
U.S. Army: Advanced Individual Training
Course - Conduction And Command: Leadership
U. C. M. E. Coronel Jose Maria Camacaro
Master of Science - Business Administration/Healthcare Management
Florida International University
Yellow Belt Certificate - Lean Six Sigma
Florida International University
Certification - Project Management
St. Michael Learning Academy