Summary
Overview
Work History
Education
Skills
Timeline
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Jay Marie

Aberdeen,WA

Summary

Welcome,

I'll be giving some slight information on my previous work experiences. I have been the opener/Closer as well as the fill in manager at M Concepts in Philly ( a small but quaint boutique).


With this role I've learned not only to lead and step in for difficult situations but also how to run and maintain a business. From the inner workings of a window display and attracting customers to viewing a “New eye catching display” to stocking, ordering, and relocation of inventory.


The other role I have been working in is as a Bartender/ Server at Cheesecake Factory. This role is drastically different but I still maintain quite a bit of responsibility as the bartender from ordering stock, making sure stock is fully adequate and well maintained and ready for customers to make easy and swift transitions all throughout the role. Starting and maintaining customer relations and creating bonds that not only benefit the restaurant/ workplace but also heighten the interactions I am able to have on a daily basis.


Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.

Overview

3
3
years of professional experience

Work History

Bartender, Server

Cheesecake Factory
03.2023 - 08.2024
  • Prepared and served food and alcoholic beverages including wine, beer and crafted cocktails to 300-400 patrons a night
  • Studied and memorized 78 plus popular and custom cocktail recipes in order to give accurate descriptions to guests upon arrival
  • Maintained a clean, organized and well- stocked bar area by managing inventory, wiping down surfaces as well as glassware, loading and unloading dishware as well as replenishing fresh ingredients
  • Warmly greeted 300-400 patrons a night while ensuring they were promptly served and satisfied
  • Ensured a safe environment by coordinating with the team to regulate alcohol consumption and prevent conflicts
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Kept bar stocked with liquors, juices and garnishes for drinks.

Open/Closer Sales associate

MConcept
10.2022 - 02.2023
  • Conducted weekly inventory checks, assisting in identification and prevention of stock discrepancies
  • Conducted daily merchandise restocking, achieving full shield availability
  • Proactively assisted over 100 customers per shift by answering questions, providing merchandise expertise, and processing online and in store orders as well as processing payments
  • Streamlined closing processes by implementing efficient organizational systems, improving overall productivity.
  • Delivered positive customer experiences and successful deal closures through open, constructive communications.
  • Curated a rotating display of inventory in order to ensure customer satisfaction, as well as rotating the additional window displays throughout the store

Head Rising Barista

Rex At the Royal
10.2021 - 10.2022
  • Memorize over 50 menu items and create custom handcrafted lattes, teas, and other beverages for 70-200 customers a shift
  • Happily fulfilled customer orders including hot and cold drinks, seasonal offerings, and over 30 food items
  • Provided friendly customer service and remained calm during periods of high volume
  • Meticulously managed cash flow operations totaling $2,000-$10,000 per shift
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.

Education

Music Business - Music Business

Manhattanville
White Plains, NY
05-2022

Skills

  • Knowledge of POS
  • Toast
  • Payment systems
  • Liquor knowledge
  • Barista knowledge
  • Opening/Closing experience
  • Ring security experience
  • Locking security experience
  • Window Display experience
  • Time management
  • Organization skills
  • Team player
  • Problem Solving Capabilities
  • Cashier Experience
  • Great Communication skills
  • Strong multitasking
  • Customer service
  • Team player attitude

Timeline

Bartender, Server

Cheesecake Factory
03.2023 - 08.2024

Open/Closer Sales associate

MConcept
10.2022 - 02.2023

Head Rising Barista

Rex At the Royal
10.2021 - 10.2022

Music Business - Music Business

Manhattanville
Jay Marie