Jay Marsh
Oklahoma City,OK
Summary
Compassionate Home Health Aide with extensive experience at Self Employed Writer, skilled in patient care and vital signs monitoring. Enhanced client independence through personalized care plans and effective communication, fostering trust and satisfaction. Proven ability to adapt to changing needs while ensuring safety and well-being, resulting in improved patient outcomes.
Overview
10
10
years of professional experience
Work History
Home Health Aide
Self Employed Writer
Oklahoma City, OK
02.2015 - 09.2024
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Followed nutritional plans to prepare optimal meals.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Provided transportation and appointments management.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Implemented therapeutic interventions as directed by healthcare providers, improving patient comfort and mobility.
- Developed individual care plans for clients based on specific needs.
- Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Transported clients for medical and personal outings.
- Provided direct personal care and administrative services to clients.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Assisted with end-of-life care.
- Administered medications in accordance with doctor's instructions.
- Documented vital statistics and coordinated with health care providers.
Customer Service Representative
T-Mobile, Custom Wireless
Oklahoma City, OK
04.2018 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Participated in training programs to enhance product knowledge and customer service skills.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Graduate Certificate -
Putnam City North High School
Oklahoma City, OK03.2000
Skills
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
- Vital signs monitoring
- Bathing assistance
- Housekeeping
- Dressing assistance
- First aid and safety
- Mobility support
- Care plan management
- Recording vital signs
- Client documentation
- Documentation
- Behavioral support
- Patient transportation
- Home safety assessments
- ADL support
- Wound care
- Care plan assessment
- Medication organization
- Patient transport
Timeline
Customer Service Representative
T-Mobile, Custom Wireless
04.2018 - 02.2021
Home Health Aide
Self Employed Writer
02.2015 - 09.2024
Graduate Certificate -
Putnam City North High School