Jay Mattner
Summary
Professional project management specialist with extensive experience in providing comprehensive support to project teams. Proven ability to streamline processes and contribute to successful execution of project plans. Known for strong collaboration skills, reliability, and adaptability in dynamic environments. Adept at managing documentation, scheduling, and team communication.
Overview
14
14
years of professional experience
Work History
Project Officer (APS5)/Fire Warden
Department of Employment and Workplace Relations
01.2025 - Current
- Providing administrative and operational support to project teams
- Undertaking research and analysis
- Coordinating stakeholder engagement and assisting with the implementation of various employment and workplace-related projects
- Maintain knowledge of systems, branch information, and actively discuss to identify issues and solutions
Team Coach (APS5)
Department of Employment and Workplace Relations
07.2024 - 01.2025
- Provide effective guidance, direction, and support to team members
- Identify Efficiencies, innovation, research, and coordinate opportunities for team members
- Provide upward support, technical interpretation to leadership
- Maintain knowledge of systems, branch information, and actively discuss to identify issues and solutions
- Monitor queue activity and identify areas of improvement
- People management
Facilities Advisor (APS5)
Department of Defence
11.2023 - 07.2024
- Support and contribute to continuous improvement of service delivery and internal business
- Assist with managing a centralised mailbox
- Support the allocation of staff to appropriate accommodation and maintain divisional accommodation floor plans
- Maintain knowledge of systems, branch information, and actively discuss to identify issues and solutions
- Maintain schedules and documentation for all divisional Infrastructure works
- Support and contribute to the divisional asset life cycle including maintaining and updating asset registers
- Support the management of divisional secure facilities
- Conduct initial review of escalated research infrastructure service requests by engaging with service providers to resolve issues
Real Time Manager (acting APS6)/Fire Warden
Department of Employment and Workplace Relations
07.2023 - 07.2023
- Provide effective guidance, direction, and support to team members
- Identify Efficiencies, innovation, research, and coordinate opportunities for team members
- Provide upward support, technical interpretation to leadership
- Maintain knowledge of systems, branch information, and actively discuss to identify issues and solutions
- Monitor queue activity and identify areas of improvement
- People management
Project Supervisor (APS5)/Fire Warden
Department of Employment and Workplace Relations
12.2022 - 11.2023
- Provide effective guidance, direction, and support to team members
- Identify Efficiencies, innovation, research, and coordinate opportunities for team members
- Provide upward support, technical interpretation to leadership
- Maintain knowledge of systems, branch information, and actively discuss to identify issues and solutions
- Develop training materials
- People management
- Data management
- Prepare various reports
- Run presentations/demonstrations
Project Officer (APS4)/Fire Warden
Department of Employment and Workplace Relations
01.2022 - 12.2022
- Part of the Platform Development & Implementation for the new telephony system
- Develop task cards for a smooth transition upon release
- Perform User Acceptance Testing prior to official release
- Assist in the training of the new telephony system
- Configure speech – text system to enhance call data
- Configure Workforce Management system for smoother rostering capabilities
- Data management
- Prepare various reports
- Run presentations/demonstrations
Employment Services Officer (APS4)
Department of Employment and Workplace Relations
04.2021 - 01.2022
- Assessing jobseekers’ eligibility to access an Employment Fund
- Assessing employers’ eligibility to access Wage Subsidy
- Booking jobseekers into appropriate activities to improve employability
- Assess job plans and the mutual obligation requirements with jobseekers on the JobActive digital platform
- Adhering to the Targeted Compliance Framework
Eligibility Officer/Fire Warden/Member of the Diversity and Inclusion Committee
Gallagher Bassett
10.2019 - 04.2021
- Assessed the validity of Worker claims, communicate with employers and their employees to ascertain the injury
- Liaised with providers such as GP’s and surgeons to get a medical background of injury & future treatments
- Monitored income, employee benefits, auditing, medical and risk management for compliance
- Managed and participated in various compliance, diversity and work life projects
Claims Officer/Fire Warden/Member of the Diversity and Inclusion Committee
Gallagher Bassett
06.2018 - 10.2019
- Liaised with injured workers regarding their medical and treatment plans
- Liaised with providers such as GP’s, surgeons, lawyers, occupational therapists, gardeners and many more
- Built and maintained close relationship with all payer provider representatives to insure proper claims processing
- Improved & enforced claims handling efficiencies to speed up claims payments
- Approved treatment plans, arranged travel to appointments, document filing, mail distribution & other admin tasks
Customer Service Officer
BT Financial Group
06.2017 - 06.2018
- Ensured customers have the appropriate and correct level of insurance for their homes/investment properties
- Ensured customer details are current and accurate, oversaw customer service functions and resolved problems
- Tracked customer experience metrics and ensured that customers received excellent service
- Established long term customer relationships through prompt and courteous service
Customer Service/Marketing
Bean Bar Hindmarsh Square
05.2017 - 07.2017
- Rebuilt relationships with regular customers and businesses in area that had been damaged by the previous owner
- Maintained a high standard of customer service while servicing the existing customers
- Liaised with sales and marketing departments to provide customer trends and reports
- Promoted new products and services to the customers
Travel Consultant
Escape Travel
02.2016 - 12.2016
- Assisted clients in arranging their travel both domestically and internationally
- Maintained financial ledgers and made sure that suppliers and internal departments are paid
- Monitored, troubleshoot and ensured ticketing and invoicing of travel team and online bookings
- Provided high level of customer service & client relations based on outstanding interpersonal skills
- Assisted the team leader with administrational duties such as bank statements and reconciling eftpos statements
Marketing Director/Trainer
Bean Bar Head Office
08.2013 - 02.2016
- Researched market trends and suggested new products
- Developed and implemented internal, community, and public relations programs
- Developed marketing plans and graphical/textual/photographic content for the franchisor
- Created competitive positioning strategy and communications plan, directly resulting in increased sales
- Trained new franchisees in Bean Bar products & store operation & existing franchisees in new changed procedures
Store Owner/Manager
Bean Bar Hindmarsh Square
07.2011 - 12.2015
- Directing and supervising staff to ensure the efficient operation of the café with the goal of meeting and exceeding customer expectations
- Working closely with FOH and kitchen staff to plan, develop and maintain menu items
- Coordinating the interaction of kitchen and café teams to maximize efficiency
- Addressing customers concerns in a swift and effective manner
- Ensuring staff are aware of their responsibilities
- Coordinating the setup of the café and reconciliation of the till at the end of the day
- Ordering and stock management
- Serving food and drinks in a friendly and professional manner
- To act at all times within the parameter’s guidelines and Occupational Health and Safety Legislation
Education
Certificate III -
Franklyn Scholar
Adelaide, Australia01.2016
TEFL/TESOL Certificate -
TEFL International
Zhuhai, China01.2003
South Australian Certificate of Education (SACE) -
01.1997
Skills
- Stakeholder relations
- Presentation skills
- Decision-making
- Training and mentoring
Education Certifications
- Certificate III in Travel, 12/01/16
- TEFL/TESOL Certificate, 01/01/03
- Certificate III in Telecommunications, 01/01/00
- South Australian Certificate of Education (SACE), 01/01/97
Timeline
Project Officer (APS5)/Fire Warden
Department of Employment and Workplace Relations
01.2025 - Current
Team Coach (APS5)
Department of Employment and Workplace Relations
07.2024 - 01.2025
Facilities Advisor (APS5)
Department of Defence
11.2023 - 07.2024
Real Time Manager (acting APS6)/Fire Warden
Department of Employment and Workplace Relations
07.2023 - 07.2023
Project Supervisor (APS5)/Fire Warden
Department of Employment and Workplace Relations
12.2022 - 11.2023
Project Officer (APS4)/Fire Warden
Department of Employment and Workplace Relations
01.2022 - 12.2022
Employment Services Officer (APS4)
Department of Employment and Workplace Relations
04.2021 - 01.2022
Eligibility Officer/Fire Warden/Member of the Diversity and Inclusion Committee
Gallagher Bassett
10.2019 - 04.2021
Claims Officer/Fire Warden/Member of the Diversity and Inclusion Committee
Gallagher Bassett
06.2018 - 10.2019
Customer Service Officer
BT Financial Group
06.2017 - 06.2018
Customer Service/Marketing
Bean Bar Hindmarsh Square
05.2017 - 07.2017
Travel Consultant
Escape Travel
02.2016 - 12.2016
Marketing Director/Trainer
Bean Bar Head Office
08.2013 - 02.2016
Store Owner/Manager
Bean Bar Hindmarsh Square
07.2011 - 12.2015
South Australian Certificate of Education (SACE) -
Certificate III -
Franklyn Scholar
TEFL/TESOL Certificate -
TEFL International
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