Jay Michaud
Everett,WA
Summary
Talented Operations Supervisor versed in business and employee management. Offering 31 years of experience in aviation maintenance and operations on aircraft carriers, active flightlines, and in a hangar environment. Decisive leader and strategic problem solver with excellent communication, process improvement, and planning capabilities.
Overview
38
38
years of professional experience
Work History
Operations Supervisor
Aviation Technical Services
09.2014 - Current
- Oversees 9 Lead Mechanics and 72 maintenance mechanics responsible for Avionics, Fluid Power/Mechanical, Machining, Heavy Structures, Composites and Steel Team shops. Ensures compliance with all regulatory, safety and company policies while supporting daily operations in an aircraft component overhaul facility.
- Collaborates with Sales/Marketing teams to develop new business as well as enhance current programs.
- Interacts closely with local FAA field service representatives to ensure compliance with all Federal Aviation Regulations (FAR's.)
- Works with Human Resources and recruiting teams to maintain appropriate staffing levels. Interviews potential new candidates. Performs terminations as necessary.
- Continually monitors employee training to verify all regulatory requirements are maintained.
- Ensures component delivery dates meet customer expectations, repair or overhaul quotes are sent within three to five days of inception, budgets, payroll and financial targets and margins are maintained and achieved.
- Performs root cause analysis in deficient areas to identify and resolve central issues.
- Monitors Apprentice Mechanics to ensure proper and timely development.
Composite Repair/Interim Manager
Boeing
08.2012 - 09.2014
- Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
- Improved project success rates with solid staff coaching, performance monitoring, quality assurance and effective problem resolution.
- Reduced repair turn around time (TAT) by 50% through enhanced communication, process improvement, and defined best practices. Controlled turnover and waste, enhanced throughput, and boosted overall quality.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Lead Mechanic
Aviation Technical Services
11.1995 - 08.2012
- Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention and safety at all times
- Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision
- Adhered to established policies, procedures and compliance for satisfactory audit rating
- Led team of 12 maintenance mechanics by prioritizing tasks and assigning duties. Assigned daily tasks based on priority and mechanic aptitude
- Maintained material and stock levels consistent with business requirements while meeting target capital objectives
- Monitored employee time and labor tracking. Performed counseling sessions as required. Implemented and delivered annual performance reviews
Aviation Ordnanceman
United States Marine Corps
10.1987 - 09.1993
- Performed regular inspections on F/A-18 ordnance systems to ensure compliance and operability.
- Handled and serviced weapons and ammunition.
- Serviced aircraft guns and rockets and assembled and tested air-launched guided missiles.
- Installed and loaded aerial mines and rockets with precision and exceptional care.
- Maintained operations for aviation ordnance shops, armories, and storage facilities.
- Received, inspected, packaged, stored, handled and processed weapon shipments.
- Delivered mentorship to junior ranks, aligning performance and encouraging career development.
- Completed ordnance handling and loading tasks at sea on flight decks and ashore in hangars.
- Inspected, assembled and tested aviation ammunition.
- Worked closely with crew members in intense, quickly changing and dangerous environments.
- Led team of 9 personnel delivering exceptional service and support to ordnance loading and delivery operations.
- Observed all safety regulations when working in or near hazardous zones.
- Troubleshot issues and diagnosed malfunctions in diverse systems.
- Supervised expeditious operations of aircraft on flight decks, hangar decks and ashore.
- Oversaw repair and maintenance, including all weapon systems for F/A-18 Hornets.
- Received commendation for exceptional leadership during joint air operations with the Republic of Korea.
Skills
- Project development
- Employee scheduling
- Relationship building
- Goal attainment
- Project management
- Deadline-oriented
- Effective leader
- Consistently meet goals
- Conflict resolution
- Teamwork/Collaboration
- Budgeting
- Customer Services
- Staff Management
- Performance Analysis
Accomplishments
- Performed major revision to the Quality Management Systems manual and implemented a quarterly Quality Management review board.
- Organized, staffed, and implemented a major aircraft seat overhaul program.
- Developed weekly labor capacity and budgeting worksheet to monitor staffing needs and proper allocation of manpower.
- Regularly participates in Safety Review Boards.
- Team member of ATS's Risk Oversight Committee.
- Developed employee merit increase matrix to track and determine employee wages and increases.
- Used Microsoft Excel to develop production trend analysis for determining future goals.
- Organized, purchased products, and recruited manpower to set up an aviation composite repair shop, including clean room, meeting Aviall standards, curing oven, and autoclave.
- Instrumental in set-up and organization of division Apprenticeship program. Assists in recruitment, hiring, and development of apprentice aircraft mechanics.
- Developed OJT training matrix used for Apprentice, Mechanic, Master Mechanics, and Lead Mechanics.
- Regularly analyzes specific projects and employs process improvement strategies to enhance throughput and increase overall budget and direct margin results.
Timeline
Operations Supervisor
Aviation Technical Services
09.2014 - Current
Composite Repair/Interim Manager
Boeing
08.2012 - 09.2014
Lead Mechanic
Aviation Technical Services
11.1995 - 08.2012
Aviation Ordnanceman
United States Marine Corps
10.1987 - 09.1993