Jay Montiel

Club At Gateway

05.2002 - Current

Closed out cash register and prepared cashier report at close of business.
Maximized customer service by training staff, overseeing operations, and resolving issues.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Crafted special drink and cocktail menu items for seasonal offerings.
Consulted with managers to organize special events and promotions.
Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
Improved customer service rankings by resolving issues quickly and accurately.
Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Explained daily specials and beverage promotions to exceed daily sales goals.
Implemented drink prep procedures, significantly reducing wasted stock.
Followed strict recipes and drink measurements to minimize product used.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.