Jay Mooers
Peoria ,Arizona
Summary
Organized Health Unit Coordinator with 17.5 years of progressive experience planning patient activities, resolving complaints and updating medical files. Bringing strong understanding of medical procedures and medical jargon coupled with deep knowledge of hospital policies and operations. Seasoned professional committed to delivering excellent customer service in hospital setting. Highly skilled and enthusiastic professional with more than 17.5 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Acute Patient Access Services Representative position. Ready to help team achieve company goals.
Overview
22
22
years of professional experience
Work History
Health Unit Coordinator /Patient Care Technician
Banner Thunderbird Medical Center
02.2001 - 06.2018
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Aided physicians'' workflow efficiency by accurately transcribing orders into appropriate systems.
- Assisted with processing patient admissions, transfers and discharges.
- Assembled and maintained patient medical records and other documents related to patient care.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Provided concierge service to assist patients and families and direct them to available resources.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Supported quality improvement initiatives by participating in audits, identifying areas of concern, and suggesting solutions for enhanced performance.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Reduced wait times for patients by effectively managing patient flow within the health unit.
- Collaborated with interdisciplinary teams to coordinate optimal care plans for patients, resulting in improved outcomes.
- Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
- Facilitated smooth transitions during shift changes by diligently preparing handoff reports for incoming staff members.
- Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.
- Expedited insurance authorizations for treatments or procedures, streamlining financial aspects of patient care delivery.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assisted in the development and implementation of policies and procedures to enhance overall health unit operations.
- Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.
- Provided care for 40-patient unit, coordinating day-to-day hygiene, feeding and quality of life functions.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Scheduled surgeries, managed pre-certifications.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Communicated with patients, ensuring that medical information was kept private.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
CNA
Oregon Health Sciences University
01.1996 - 01.2000
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Collaborated with nursing staff to create individualized care plans tailored to each patient's needs.
- Active role with code response team
Education
Some College (No Degree) - General Studies
Maricopa Community Colleges - Glendale Community College
Glendale, AZGED -
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ07.2003
Skills
- Multidisciplinary Team Collaboration
- Department Collaboration
- Certified in CPR/AED experience (Not current)
- Care Delivery
- Patient Advocacy
- Paperwork Processing
- Process Improvements
- Patient Registration
Additional Information
I have spent the last 5 years trading on the stock market. I have been heavily involved in groups that trade trends and group think trades based off market conditions, breaking news and accurate due diligence in various sectors of the market. Any other questions please feel free to ask. Thank you for your time and consideration.
Timeline
Health Unit Coordinator /Patient Care Technician
Banner Thunderbird Medical Center
02.2001 - 06.2018
CNA
Oregon Health Sciences University
01.1996 - 01.2000
Some College (No Degree) - General Studies
Maricopa Community Colleges - Glendale Community College
GED -
Maricopa Community Colleges - Estrella Mountain Community College
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