JAIME MUNDO
Atlanta
Summary
Results-driven Event Coordinator with experience supporting the planning and execution of corporate meetings, large-scale conferences, and sports and entertainment groups. Skilled in client communication, event logistics, and cross-department coordination to ensure seamless event execution and high guest satisfaction. Experienced in managing Banquet Event Orders (BEOs), coordinating site visits, preparing event materials and schedules, and maintaining strong communication between clients, convention services, and hotel operations teams. Proven ability to thrive in fast-paced hospitality environments while providing administrative and operational support to Convention Services leadership
Overview
8
8
years of professional experience
Work History
Event Concierge Coordinator
Omni Hotels and Resorts
Atlanta, GA
08.2023 - Current
- Ensures Meeting Rooms and Food and Beverage setups matches the BEOs and contract
- Collaborated closely with catering staff to ensure food was served timely and properly presented
- Assist the Convention Service Manager on any pre planning needs
- Creates BEOs, Diagrams, Estimates, Group Resumes, Payment links for the Client/Group
- Handles on-site client requests and resolves issues during events at a promptly matter
- Managed and coordinated multiple projects while ensuring timely completion.
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
Front Desk Associate
Club Wyndham
Atlanta, GA
03.2023 - 08.2023
- Check in/ check out guests and provide high level of customer service
- Issue keys, and provide information about the resort and local attractions
- Promote teamwork and quality service daily and with other departments
- Processed payments with accuracy using cash registers, credit card machines, and POS systems.
Men's Full time sales lead
Kohl's
Irmo, SC
02.2018 - 04.2022
- Managed a team of Sales Associates, providing coaching and guidance to maximize individual success.
- Maintains fitting rooms, sales floor, keeps work areas clean and organized
- Flexible and cross-train in other departments and areas
- Omni Os - find items for online orders and package them for pick up
- Trained new employees on company policies and strong sales techniques.
Education
Bachelor of Arts (B.A.) - Computer Science
Clemson University
Clemson, SC, USMaster of Fine Art - Digital Production Arts
Clemson University
Clemson, SC, US12-2016
Skills
- MS Office - Excel
- Social Tables - creating diagrams
- Opera Cloud
- Salesforce - creating BEOs
- On-site event management
- Problem-solving
- Excellent multitasking
- Guest experiences
- Multitasking and organization
- Team collaboration
- Strong organization
Timeline
Event Concierge Coordinator
Omni Hotels and Resorts
08.2023 - Current
Front Desk Associate
Club Wyndham
03.2023 - 08.2023
Men's Full time sales lead
Kohl's
02.2018 - 04.2022
Master of Fine Art - Digital Production Arts
Clemson University
Bachelor of Arts (B.A.) - Computer Science
Clemson University