Jay Muraszewski
Caledonia,WI
Summary
Goal-oriented Client Success Manager adept at promoting customer loyalty and maintaining retention with proactive and hands-on strategies. Effective at giving customers highly positive experiences as primary liaison and company representative. Team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ready to bring 4 years of experience and take on challenging new role.
Overview
11
11
years of professional experience
Work History
Product Manager
Talent Select AI
08.2022 - Current
- Translated product strategy into detailed requirements for prototype construction and final product development by engineering teams.
- Collaborated closely with engineering, production, marketing, and sales teams on the development, QA, and release of products and balance of resources to ensure success for the
entire organization. - Developed product positioning and messaging that differentiates TSAI and its features across
primary market segments. - Drove revenue growth by establishing strong relationships with key industry partners.
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Continuously monitored customer feedback channels after launch to gather insightful data for future iterations or updates.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Prioritized roadmap in order to achieve product goals and metrics.
Help Desk Manager
Talent Select AI
08.2022 - Current
- Member of the Information Security Management Committee.
- Managed information technology and company-owned computer assets, such as workstations, laptops, and other company-owned devices. This includes management of remote security processes and software that ensures the data security of company devices.
- Administered user permissions within the company’s Google Workspace account, including administering access to shared drives.
- Audited user access to company systems, including Google Workspace and other key IT systems.
- Assisted employees on IT-related issues, such as accessing accounts or systems, or computer troubleshooting.
- Created and managed processes and procedures related to IT functions.
Client Success Manager
Talent Select AI
11.2018 - 08.2022
- Enhanced client satisfaction by proactively addressing concerns and providing tailored solutions.
- Streamlined communication between clients and internal teams for smoother project execution.
- Developed strong relationships with key stakeholders, fostering long-term partnerships and loyalty.
- Analyzed client feedback to identify areas of improvement for product offerings and services.
- Managed a diverse portfolio of clients, ensuring timely delivery of products and services to meet their unique needs.
- Collaborated with cross-functional teams to develop innovative, client-centric strategies and drive business growth.
- Conducted regular reviews of account performance, identifying opportunities for upselling and expansion of services.
- Provided exceptional support during product launches, ensuring seamless integration into clients'' existing operations.
- Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
Assistant Sales Manager
Steinhafels
03.2017 - 10.2018
- Coach the sales team both collectively and individually to help each employee achieve monthly goals
- Complete store opening and closing procedures, including counting drawers and issuing relevant reports
- Assist the sales team with completing customer transactions and managing issues
- Contact customers as soon as issues arise to immediately find resolution before the problems escalated
- Boosted sales performance by implementing effective sales strategies and coaching team members.
- Developed strong client relationships for repeat business and increased referrals.
Sales Associate
Steinhafels
01.2014 - 03.2017
- Greeted customers and ascertained customers' needs
- Maintained an up-to-date knowledge of product and service offerings to serve as an informational resource to customers and team members
- Worked collaboratively in team environment
- Trained and served as a peer coach for new sales associates
- Resolved customers’ questions, problems and complaints in person and via telephone.
Shift Leader
Marcos Pizza
11.2012 - 12.2013
- Coached team members in techniques necessary to complete job tasks
- Ensured a safe working environment by following all safety procedures, policies and regulations
- Assigned daily tasks to employees and monitored activity and task completion
- Participated in physical inventory counts weekly
- Processed cash and credit payments rapidly and accurately
- Earned management trust by serving as key holder, responsibly opening and closing store.
Education
Some College (No Degree) - Business Administration And Management
University of Wisconsin – Milwaukee
Milwaukee, WIHigh School Diploma -
West Allis Central High School
West Allis, WI06.2012
Skills
- Customer Satisfaction
- Client Relationship Management
- Client renewals and prospecting
- Training Oversight
- Revenue Growth
- Prioritization and Execution
- Teamwork and Collaboration
- Troubleshooting and QA
- Attention to Detail
- System Administration
Timeline
Product Manager
Talent Select AI
08.2022 - Current
Help Desk Manager
Talent Select AI
08.2022 - Current
Client Success Manager
Talent Select AI
11.2018 - 08.2022
Assistant Sales Manager
Steinhafels
03.2017 - 10.2018
Sales Associate
Steinhafels
01.2014 - 03.2017
Shift Leader
Marcos Pizza
11.2012 - 12.2013
Some College (No Degree) - Business Administration And Management
University of Wisconsin – Milwaukee
High School Diploma -
West Allis Central High School
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