Jay Nelson
Mesa,AZ
Summary
Caring and skilled passionate about positively impacting programs and helping participants by providing expert support. Familiar with College Life and always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach. Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Member Experience Manager
New Reach Education
Tempe, AZ
01.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
Inside Sales/Product Specialist
Thermair Systems
Mesa, AZ
12.2015 - Current
- Maintained complete knowledge of all products, services and procedures
- Assisted customers with product selection and customization requests
- Investigated and resolved customer concerns and complaints
- Effectively managed accounts concurrently to increase company revenue
- Planned client relationship cultivating events to promote growth, resulting in expansion
- Developed deep knowledge of customer businesses and relationship to company objectives
- Built strong client relationships and provided high value-adding services
- Asked appropriate open-ended questions to discover prospects' needs and requirements
- Established fair pricing structures and finalized contracts to complete
- Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales
Arizona State Youth & Discipleship Director
Arizona Church Of God
Phoenix, AZ
01.2016 - 04.2019
- Kept program children safe and secure at all times with proactive monitoring strategies
- Prepared, coordinated and distributed information about yearly schedule of activities and classes
- Hired, mentored and supervised instructors and volunteer staff to carry out program goals
- Worked with Youth Pastors & Senior Pastors customers to understand requirements and provide exceptional Youth Ministry services
- Developed team communications and information for Youth Board meetings
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
- Received training and certification from Arizona Youth Church of God Youth department to represent brand, explain technical functions of mobile devices and guide product selection by customers
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Monitored social media and online sources for industry trends
Senior Pastor
Mosaic Praise Church Of God
Zion, IL
07.2012 - 11.2015
- Raised congregational awareness of needs and contributions of youth to church life and operations
- Collaborated with church leadership to plan master calendar of events
- Coordinated and spearheaded programs to increase church members’ service throughout community
- Provided crisis response and counseling to church members
- Planned and conducted worship services, wrote sermons and worked with key church leaders to carry out church mission
- Supervised associate pastors and staff leading education, youth, pastoral care, and older adult ministry programs
- Spearheaded building project to expand seating and classroom space
- Established and managed church budget
- Worked with stewardship to promote responsible biblical stewardship
- Led programs such as worship, study, fellowship and service opportunities
- Provided spiritual care through visitation, counseling and prayer
- Oversaw administration and management of all areas of ministry
- Officiated special services such as weddings, funerals, baptisms and nursing home services
Inside Sales Representative
Air Specialty Products
Mesa, AZ
04.2001 - 05.2012
- Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs
- Computed total costs and profit requirements for customer sales to provide accurate pricing
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules
- Answered customers' questions regarding products, prices and availability
- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries
- Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts
- Utilized digital and telephone approaches to generate sales leads
- Set up new accounts, established customer credit, and set up payment methods
- Collected information on sales and service issues to provide effective resolutions
- Emphasized product features based on analysis of customers' needs
- Maintained up-to-date knowledge of all available products
- Developed and deepened customer relationships to drive revenue growth
- Managed and recorded all leads from outbound telephone marketing
- Determined needs, delivered solutions and overcame objections through consultative selling skills
- Maintained friendly and professional customer interactions at all times
Associate Pastor
Valley Spring Church Of God
Glendale, AZ
02.2004 - 04.2012
- Supervised associate pastors and staff leading education, youth, pastoral care, and older adult ministry programs
- Coordinated and spearheaded programs to increase church members’ service throughout community
- Worked with stewardship to promote responsible biblical stewardship
- Planned and conducted worship services, wrote sermons and worked with key church leaders to carry out church mission
- Oversaw administration and management of all areas of ministry
- Led programs such as worship, study, fellowship and service opportunities
- Raised congregational awareness of needs and contributions of youth to church life and operations
- Provided spiritual care through visitation, counseling and prayer
- Officiated special services such as weddings, funerals, baptisms and nursing home services
- Built, managed and upgraded K-12 educational program, including administering budgets, coordinating resources and bringing in students
- Hired, mentored and supervised instructors and volunteer staff to carry out program goals
- Kept program children safe and secure at all times with proactive monitoring strategies
- Adapted classroom plans to support needs of children with special learning requirements
- Sourced, modified and prepared class curricula and targeted lesson plans based on subject matter requirements
- Prepared, coordinated and distributed information about yearly schedule of activities and classes
- Updated and maintained membership database on consistent basis
- Maintained organization’s social media accounts and websites, adding new, exciting content on consistent basis
- Assessed clients’ specific needs and created fundraising programs to assist with meeting specific goals
- Researched possible grants and created proposals to submit along with grant applications
- Created fundraising materials utilized on social media and websites and sent out in mass mailings
- Connected families with resources when children were identified as needing further assessment
- Maintained equipment and inventory records
- Coordinated logistics of scheduling, supplying and transporting volunteers
- Offered constructive feedback and contributed ideas at weekly staff meetings
- Evaluated strengths of team members and assessed vacancies to match volunteers with positions
- Drafted timetables and work programs
Education
Master's of Special Education - Special Education
Grand Canyon University
Phoenix, AZ11.2020
Bachelor of Science - Ministerial Leadership With An Emphasis in Counsel
Lee University
Cleveland, TN05.2017
High School Diploma -
Marcos De Niza High School
Tempe, AZ05.1993
Skills
- Leadership
- Providing leadership
- Organizational leadership
- Student leadership
- Planning and scheduling
- Activity planning
- Data evaluation
- Collaborative team work
- Teamwork skills
- Works well in diverse team environment
- Leadership and teamwork
- Evaluation teams
- Ability to work independently
- Ability to mentor team
Certification
Ordained Bishop in Church of God (Cleveland, TN)
Timeline
Member Experience Manager
New Reach Education
01.2022 - Current
Arizona State Youth & Discipleship Director
Arizona Church Of God
01.2016 - 04.2019
Inside Sales/Product Specialist
Thermair Systems
12.2015 - Current
Senior Pastor
Mosaic Praise Church Of God
07.2012 - 11.2015
Associate Pastor
Valley Spring Church Of God
02.2004 - 04.2012
Inside Sales Representative
Air Specialty Products
04.2001 - 05.2012
Master's of Special Education - Special Education
Grand Canyon University
Bachelor of Science - Ministerial Leadership With An Emphasis in Counsel
Lee University
High School Diploma -
Marcos De Niza High School
Ordained Bishop in Church of God (Cleveland, TN)
Similar Profiles
Wyatt RoseWyatt Rose
Sales Consultant at New Reach EducationSales Consultant at New Reach Education
Elijah WaldonElijah Waldon
Sales Consultant at New Reach EducationSales Consultant at New Reach Education
Diana LukowskiDiana Lukowski
Senior Sales Executive at New Reach EducationSenior Sales Executive at New Reach Education